The location is beautiful, but you need to accept that the road to and from the little town of Morcote is exactly in front of te hotel and if you wish to sleep with the terrace door open, you will need to accept the noise from the traffic. The views from the lake front deluxe rooms rooms and balconies is terrific. The room was luxuriously appointed, as well as the bathroom. However this was already the case 20 and more years ago, when we stayed at the property. If one likes the decor or not is a matter of taste. It's rather ”heavy” or say a classic style.. Although the rooms are generally speaking in good condition, refreshing and maintenance are overdue. Carpet in our room had a big stain right at the entry, shower door did not close tightly and squeaked noticeably. The sink drained very poorly, no exhauster in the bathroom to get rid of the fog after a hot shower, and many more issues. No turn-down service in the evening, courtesy bottle of water only on the first day, no change of bed linens on daily basis, not even after three days. Not a single flower, not even artificial, in the room, no courtesy welcome fruit plate or other courtesy in the room upon arrival. One can really notice and feel that the management does not care. Breakfast buffet is good and plenty, served on the 6th floor in Summer and offers magnificent lake views. No ”a la carte” alternatives, like freshly made omelettes, etc. The pool and the pool areas are very nice and food and drinks are served. However be prepared to pay a HUGE price for food and drinks. A coke is 9.00 Swiss Francs, alcoholic beverages are 20.00 and more Swiss Francs, a hamburger or club sandwich gets you way over 30.00 Francs, a ”Coup Romanoff” ice cream 19.00 Francs (!!!) , ONE ice cream ball 6.00 Francs, and so on. Just totally overpriced and we stay at a lot of 5 Star hotels run by Mandarin Oriental, Belmond, Rosewood, Four Seasons, etc. But when it is time for dinner. DO NOT, have it at the hotel. Dish varieties are poor, to describe it mildly. Prices are outrageous for what you get. My filet mignon (petit ) was served with salad leaves (NO, not as decoration !!), but as side dish !! The meat was certainly not that of a prime cut and rather tough, the Osso Buco my wife ordered was totally dry (over-cooked), tough, full of fat. Just bad. As a comparison we had osso buco in a small restaurant in Morcote restaurant two days earlier. It was SUPERB. The fact that one sat at the lake-side and there was live music during dinner did not help to overcome the very bad food. To sum it up, this hotel could be a super 5 star gem. It is not. But I guess that when the management and owner is happy with the sale of rooms and services, there is no need to bother.
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