호텔 일라리아(Hotel Ilaria)

property was nice but room was a little dirty/dusty, door lock was impossible for us to open as it was a weird key jingle technique we just couldn’t figure out. Shower was not comfortable, and hot tub was closed without giving guests a heads up. Pictures of the hot tub was what prompted me to book this hotel so that was a disappointment. They have amenities like a happy hour which was really nice to offer and car charging. Front desk staff was nice and helpful.

This is one of the best hotels I have visited while in Italy,very clean and breakfast was great

The hotel is excellent, and the staff was friendly and hospitable. I arrived late at night, and as Ilaria doesn't have a restaurant, they arranged for food from another establishment. I was impressed by the level of hospitality. The room was also tidy and well-maintained.

Great one night stay in Lucca. Front desk service was top notch. Good breakfast, easy parking (about 20 euros), good location. No complaints. Would stay again!

Great hotel, great breakfast and afternoon snacks (free), Great staff Free bicycle to use One minor issue was slow WiFi in the room

In honesty, we shortened our trip even though we didn’t get a refund for our second night. Our Superior room was on the ground floor, loud, not worth more than the standard room cost. The location was nice and the secure parking was a plus but you had to pay for that which we knew. The pillows were flat as pancakes, the room was too warm but given being on the first floor didn’t open windows, and the staff while professional seemed insensitive or not empathetic. We would likely not stay here again.

Wonderful hotel!! Staff friendly and helpful. Greatbreakfast. Would stay again and will recommend this hotel to others

We love the hotel. The location and staff make this a must place to stay in Lucca

The hotel was excellent. It was stylish, clean and comfortable. It was really well located to explore Lucca.