더 웰즐리 나이츠브리지 어 럭셔리 컬렉션 호텔 런던

Beautiful

Very good

저는 그저 빈 테이블에 앉아 차를 마시고 싶었을 뿐인데, 정중하게 물었더니 직원이 무례하고 적대적인 태도로 대답했습니다. 놀랍게도 그는 아무 이유 없이 저에게 소리를 지르며 제가 무례하다고 비난했는데, 전혀 근거가 없었습니다. 좌석이 있음에도 불구하고 그는 제가 그 자리를 떠나라고 고집했습니다. 이런 경험은 저를 굴욕감과 부당한 대우로 느끼게 했습니다. 손님 만족과 환대에 집중해야 할 호텔에서 이런 상황이 발생하도록 내버려 두었다는 것은 매우 우려스러운 일입니다. 이 호텔을 고려한다면 직원들의 태도와 상황 처리가 끔찍했고 합리적인 고객 서비스 기준에 크게 못 미쳤기 때문에 주의를 기울이시기를 강력히 권고합니다.

긍정적인 점부터 시작해서, 웰즐리는 하이드 파크 맞은편에 있는 좋은 위치에 있는 사랑스럽고 작은 부티크 호텔입니다. 직원들의 서비스 수준은 5성급입니다. 직원과 나눈 모든 접점이 처음부터 끝까지 훌륭했습니다. 직원들은 고객과 소통하고 숙박을 개인화하는 데 최선을 다합니다. 객실은 매우 좋았지만 어떤 면에서도 예외는 아니었습니다. 그리고 흡연자라면 이곳은 당신을 위한 곳입니다. 그다지 긍정적이지 않은 점. 아침 식사 공간(식당?)은 추가된 추가 사항처럼 느껴졌습니다. 서비스는 매우 좋았지만 경험은 거래적이었습니다. 객실은 작고 조명이 너무 밝았고 음식은 별로였습니다. 필요 이상으로 오래 머물고 싶지 않았습니다. 이 숙박 시설에 대해 우리가 가진 가장 크고 당혹스러운 문제는 흡연을 우선시한다는 것입니다. 그들은 시가 바 공간을 자랑스러워하지만 이 공간 맞은편에는 바와 야외 라운지가 있는데 해가 지면서 담배 연기로 완전히 가득 찹니다. 냄새가 아주 작은 로비에 스며들어 오염되었습니다. 호텔에 들어서는 순간 ******에 들어가는 것 같은 느낌이 들었습니다. 5성급 호텔에서 기본적인 기대이자 엄청난 실망인 바나 라운지에서 음료를 즐길 방법이 없었습니다. 연기가 금연실까지 올라왔고, 3층에 있는 우리 방도 확실히 가득 찼습니다. 해가 진 뒤 흡연은 낮에 이 호텔의 매력과 서비스와 전혀 어울리지 않습니다. 호텔이 거의 모든 면에서 사랑스럽기 때문에 정말 안타까운 일입니다.

Received a warm and friendly welcome and appreciated the wonderful staff members throughout the stay. It’s a lovely personal experience thanks to it being a boutique hotel. Naz the doorman was particularly helpful to me - he helped me to find my taxi (who was lost) and carried my bag up the street with me to make sure I got in the car safely when I was on my own. Also it was a real pleasure to have a complementary luxury car service to take you anywhere within a 1.5mile radius - especially as there are some incredible shops and restaurants close by. If you could prebook the car service for restaurant reservations that would be even better. While the service was great, the rooms are disappointing for the price. While the bed is very comfortable, the rooms are small and not well equipped for getting ready. There was no dressing table or area that I could sit down with a mirror to style my hair and do my make up. Also as there are no tea or coffee facilities in the room, it may be a nice idea to leave a card in the room that must be completed by a certain time in the evening and left outside the door by guests, indicating if you’d like to be woken with a tea or coffee to the room. I feel this would compensate nicely and complement the butler service as advertised, beyond standard room service. As with many other reviews, if you dislike the smell of cigar smoke, you may want to avoid the bars in this hotel. The scent does cascade down the entrance and hallways in the evening. My husband quite enjoyed the smell, but as a non-smoker, I did not. You can tell the staff work hard to ensure it is contained as much as possible. There was a wonderful selection of wines and champagne on display, and the cocktails were fabulous. It would be nice to have a separate bar for guests who are not into cigars to enjoy.

This hotel transports you back in time to the art deco era. This small, elegant hotel exudes charm and personalized service. The decor and level of service reminded me of a very small st Regis. Since it is so small, the wellesley definitely does have a couple of drawbacks which may be deal breakers for you. 1. No fitness center. 2. No concierge lounge 3. No buffet breakfast 4. Virtually no drawer space in the room. Although I enjoyed our stay, we stayed here for 5 nights and I would have liked to unpack. The lack of drawer space made this impossible so we had to live out of our suitcases during our stay. My wife has ambassador status with Marriott and we were upgraded to an executive room but the storage was sadly lacking for 5 nights. Our son was in an entry level room with the same lack of drawer space. It would have made our stay much more enjoyable to have been upgraded to a larger room with adequate drawer space. The website showed that suites were available for our 5 night stay but I suppose management hoped to book these. The hotel is quite small but we rarely encountered any other guest during our stay. It is a bit annoying to spend over 100 nights at Marriott properties each year but not get upgraded to the best room available. Positives The hotel is very easy to get to from Heathrow. Simply take the Piccadilly line and get off at Hyde park corner. There is an escalator and then a ramp up to the street. Use exit 3/4 and the hotel entrance is about 50 steps on your left Every room has a butler. Arrange for a wake up call and your butler will bring you complementary coffee with some small cookies. I enjoyed this leisurely way to start each day We love to walk in London and the hotel is well located within a half hour walk of many top London destinations. The hotel also has a complementary car service. Their BMW will drop you anywhere within a mile radius of the hotel (1st come first served) As ambassador, we opted for the free daily breakfast. You will receive a complementary continental breakfast that includes 2 of the best warm croissant I have ever had. You can swap the continental breakfast for another menu option such as full English breakfast, French toast, or omelet for an up charge of 8 pounds. Complementary daily newspapers were available in the breakfast room as well On previous London visits, we have stayed at the Sheraton grand, county hall, Grosvenor house, and st ermin’s. The Wellesley is definitely the most luxurious experience but the small size of the hotel poses the drawbacks I have mentioned. If you will only stay a day or 2, you may want to experience the Wellesley but for longer stays, a larger full service hotel may be a better choice