The experience was hit or miss. We were star class and our concierge (Samuel) did not connect with us until our 2nd day on-premises and, by then, our options for reservations were a bit limited. I think that would’ve been alleviated if he’d reached out on day 1. Samuel could have tried harder to connect with us but, when he engaged, he was helpful. Second, we reserved a double occupancy star class room and got a king room for two females who weren’t looking to share a bed. I spent 4 nights sleeping on a pull out bed. For the bargain basement price of over $2000 — I feel that should’ve been a credit provided or something. The hotel did nothing to address it, saying it was due to availability & the hotel was full. I didn’t feel like a star, at all in that scenario. The food was pretty good at most restaurants. The buffet was a bit hit or miss, but if you didn’t like something there were lots of other options to choose from. The best dinner was at the Hibachi/Sushi spot, our waiter Dilan Salazar was excellent!! Although he said he’d only been doing hibachi for 3 months, you absolutely could not tell!! The best breakfast was at the blue star restaurant — it was SO good!! Overall, a good stay — I might stay again, if management could guarantee I wouldn’t have to sleep on a pull out bed. 😕 The staff was lovely and attentive.
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