"Such an amazing hotel and staff EXCEPT for the one lady with red hair and glasses that works at reception/ the restaurant. She has to be one of the rudest people my friend and I have ever encountered. We have never felt so spoken down to. Absolutely disgusting behavior from her. She insinuated multiple times that we did not pay for our food and that we were not allowed to sit in certain areas even if we had reserved a table. Would have given this hotel 5 well deserved stars if she hadn’t treated us like 2 children in a playground. My friend and I really believe this woman would benefit from a self reflection retreat giving her time to think about treating everyone, no matter their age, equally. Other than this set back, we would just like to thank the rest of the staff who treated us with so much kindness and made our stay so exceptional and memorable."

"Truly magical experience! We stayed over the Christmas period in a family room. Attention and service of the staff was amazing - everyone genuinely warm, friendly and attentive. Hotel is in a great location and the room was spacious and comfortable. The kids loved the pool facilities that are shared with the neighbor hotel. Food was great, breakfast had a wide choice and the Christmas special menu was excellent . Great location for public transportation and everything close by for ski rentals, ice skating etc. The free horse sleigh ride was an unexpected beautiful experience. Thank you!"

"We spent a wonderful weekend at this hotel with the simple goal of relaxing and recharging, and it truly delivered. The location is incredibly cozy and beautifully curated in every detail, creating the perfect atmosphere to unwind. The management team was impeccable — warm, attentive, and genuinely welcoming throughout our stay. A special mention to the restaurant, which was superb, with outstanding food and flawless service. A perfect place for a relaxing and regenerating escape. We will definitely come back."

"Jamie와 팀은 분명히 우수성에 전념합니다! 호텔에 들어서는 순간부터 우리는 매우 따뜻하게 환영 받았고 가족처럼 대했습니다. 호텔의 시설은 고급스럽고 음식과 음료 제공은 탁월합니다! 나는이 호텔을 절대적으로 추천하며 할 수 있다면이 속성과 그 팀에 별 10 개를 줄 것입니다! 이미 다음 숙박을 기대합니다!"

"멋진 객실, € 15에 주차 가능"

"아늑하고 잘 훈련된 장소의 슈퍼 저녁, 아름다운 분위기"

"복잡하지 않고 친절하고 단순하며 다양한 선택이 가능하며 당구, 책, 무료 커피와 차가 있는 편안한 거실"

"호텔은 Lenzerheide 마을의 시작 부분에 자리 잡고 있습니다. 스키 버스는 호텔 앞에 정차하며 겨울에 좋습니다. 직원들은 매우 친절하고 도움이 되었습니다. 방은 작지만 편안하고 기능적이었습니다. 아침 식사는 좋았습니다. 전반적으로 Lenzerheide에 머물기에 좋은 곳입니다."