Sublime Samana Hotel & Residences

We rented a Casita with Jacuzzi in rooftop. I had been here about 9 years ago, and you can tell the maintenance has been 0 since then. Broken fridge, stove, oven, dish washer, hot tub, broken glass in balcony (serious danger for toddler), kitchen leaking gas... its a long list, just beware to keep your expectations close to reality. Also, the food needs an urgent revision- we continuously ranked food a 2/5. I am sure they can fix this, however, it was not a good experience, and speaking to other guests they all agreed. Regarding the hotel and beach: They remain to be the most AMAZING place, relaxing, and beautiful location, almost unbeatable. Gardens are beautiful. Best pool to relax.The staff in general was awesome, the great service of Jose made a difference in our stay. They do need to fix the casitas if they want to keep the "small luxury hotels" seal and Conde Nast Recomendation.

Sublime Samana Hotel truly exceeded all expectations. From the moment we arrived, the experience was nothing short of exceptional. The stunning natural beauty surrounding the hotel was a breathtaking backdrop to our stay. The staff’s warmth and attentiveness were unmatched—they made us feel not just like guests, but like cherished members of their community. The rooms were impeccably clean, spacious, and offered breathtaking views. The attention to detail in every aspect of the hotel’s design and service was remarkable. The culinary experience was a highlight; each meal was a delectable journey through flavors, expertly prepared by talented chefs. The variety and quality of the dishes were superb. The amenities provided endless opportunities for relaxation and entertainment. The poolside serenity, coupled with the lush landscapes, created a serene atmosphere to unwind. I cannot commend the team enough for their dedication to ensuring every guest’s comfort and satisfaction. Our stay at Sublime Samana Hotel was truly a luxurious, rejuvenating experience. Without a doubt, I highly recommend this exquisite retreat for an unforgettable getaway.

Propertie needs a bit restoration in some areas, also road to propertie in the night its a bit scary

The only downside to it it’s the amount of mosquitoes when it rains other than that great place

Nothing at all I don’t recommend this place to anyone that has two finger in front of their eyes.

Sublime Samana is absolutely breathtaking. The breakfast options are fantastic and being able to dine on the beach is an awesome experience. The beach is pristine. The staff are incredibly friendly, helpful, and accommodating. We’d definitely stay there again!

Every area or department was understaffed, condo not prepared upon arrival even though we arrived one gour late, restaurant slow at every meal and food undercooked, especially breakfast. This morning, it took one hour for them to serve us breakfast, they messed my bill during checkout and we are only talking about the charge for incidentals seriously, no cleaning service at night so we had dirty dishes sit in the sink overnight and garbage full as well. It took 30 minutes to get dish soap. They brought a roll of paper towel like you get from a commercial bathroom. The shower heads need serious cleaning or replacement. My daughters’ room did not have hot water until the second day in the late afternoon. The pools near the restaurant were not cleaned well. You can readily see the staff do not smile even though they are friendly, They are obviously understaffed and look disstressed in every area of the hotel.

Amazing place to stay. I’ll go back again. Clelisia, at the front desk provided an amazing service at all times, she was very accommodating, one of our tours with the hotels got canceled and she helped us arrange different ones. Enrique at the beach restaurant provided an amazing service. Lovely place to stay!

The hotel has a lot of potential but it needs a better management tram that will fix all the missing details. The power and water went out several times EVERY DAY. The Jacuzzi was filthy and when they came to turn it on it poured more dirt and rust parti les into the water. Also they have a faulty electric heater attached which gave me a strong SHOCK when I touched the water. I immediately turned it off and did not enter the jacuzzi again. The woodwork needs attention throughout the hotel. The pools need to be resurfaced and thoroughly cleaned. The food was ok. Service was ok.