'신시내티 방문 일정으로 숙박하게 되었습니다. 오하이오 강변에 위치하고 있고 바로 옆에 있는 scenic overlook at devou park의 조경을 경험할 수 있어 좋았습니다. 시내에 있어서 그런지 이용객들이 많았지만 조용하고 정숙하게 지낼 수 있었습니다. 수영장 온도도 적당하게 잘 유지되었습니다. 피트니스 시설도 훌륭했고 고품질의 조식 재료들이 공급되어 좋았습니다. 열심히 일하는 직원들을 응원합니다!'
'Hotel was okay. When we first arrived we were given a room that was dirty but the front receptionist quickly corrected the mistake. House keeping also knocked on our door and said checkout was 10AM when it was really 11AM. A bit of a disconnect we found with the staff.
The bed was comfy, bathroom was spacious, but overall the room/hotel/elevator itself is a bit dated.
It’s an ideal location to attend a baseball game or walk around downtown.'
'저는 고립된 사건으로써 제 경험을 어내고 그 사건이 사라지게 하려고 했습니다.
그것은 내가 지난 밤 자정에 전화가 올 때까지이었다! 대표. 이 호텔에 머무르는 것에 대한 내 입력에 대해 물어보기 위해 여행 전화. 나는 친구와 방을 빌린 직후 몇 달 전에 Trip.com라고 불렀다.
우리는 오후 5 시경에 방을 임대했습니다. 나는 우리 방의 힘 - TV, 램프, 전자 레인지, 냉장고. 작동하지 않았다고 표현했습니다. 우리는 오후 6 시경에 프론트 데스크에 불만을 제기했습니다. 이 문제는 나중에 약 10 시경까지 해결되지 않았습니다. 한 시간 정도 후에는 잠자리에 들기 때문에 TV 시청, 마이크로웨이브 등 95%가 사라졌습니다.
몇 달 전에 Trip,.com에 전화를 걸었을 때, 나는 어젯밤까지 후속 조치를받지 못했습니다. 어젯밤 전화자는 내 방에 대한 피드백을 원했습니다. 나는 일어난 모든 것을 다 뒤졌다. 그녀는 또한 개선 할 수있는 방법에 대한 입력을 원했습니다. 나는 그것이 매우 간단하다고 말했다, 단지 기본적인 고객 예절과 만족에 집중한다. 내가 여기에서 즐거운 시간을 잃었다는 것에 대해 어떤 종류의 인정도 표현되지 않았습니다.
고객 서비스 / 만족도가 존재하지 않습니다.'
'탁월한 선택이었습니다. 체크인부터 체크아웃까지 3일 동안 정말 만족스러운 숙박이었어요. 객실은 넓고 편안했으며 매우 조용했습니다. 주방이 있는 것도 큰 장점이었어요. 조식은 기대 이상이었습니다. 신선한 재료로 만든 다양한 메뉴가 제공되었어요. 이 호텔을 강력 추천합니다!'
'아무 이유없이 추가 요금을 청구했습니다. 25.00 5.00 니켈과 을 좋아하지 않는 한 계속하지 마십시오. 160.00 호텔 비용은 225 플러스 100 플러스입니다. 예측 가능한 미래에, 그들은 일주일 이상 30 일 동안 주장합니다. 이 시점에서 내 계좌에 들어가는 것을 보지 못할 수도 있고 나는 놀라지 않을 것입니다.
'
'The front desk were very kind and helpful. The beds in the room were horrible. They were extremely hard and the pillos too soft making it very uncomfortable. I expected comfort but ended up with getting only an hour of sleep. Need to change this.'
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리뷰 102개
8.3/10
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9.1/10
훌륭함
리리뷰어I recently stayed at the Hampton Inn and Suites by Hilton Cincinnati Midtown Rookwood and had an excellent experience. The hotel was exceptionally clean, and the location was perfect for my business trip. The service was outstanding, and the staff were always friendly and helpful. The amenities provided were top-notch, making my stay comfortable and enjoyable. I highly recommend this hotel to business travelers.
SSextantisGood location with quiet surroundings despite near major road. Very close to many outlets at Rookwood commons and pavilion. Very comfortable beds. Strong internet connection. Large TV with many channels.
Large and clean bathroom.
Thoroughly enjoyed staying here.
Special mention must be made of one outstanding young staff called Mike.
Initially he could not find my reservation despite me having a confirmed reservation number. It was later he decided to allow me to see the list of guests arriving that day. I realised my COLLEAGUES name was in the list of guests and later realised that I made the booking under my colleague's name accidentally without realising it. Thanks to this being resolved we were able to check in without having to make a new booking and incur the loss of the trip.com booking. He also helped me to change the booking name to my name instead. A big kudos to mike for saving our business trip from being a disaster!!
리리뷰어Lorraine with food beverage was amazing! She took care of us both mornings at breakfast. We couldn’t ask for a better experience. The room was clean and comfortable. The pool was a bit cold. It was very convenient to children’s hospital for appointments.
리리뷰어We loved staying at the Moxy! Perfect location as we were going to the reds game and beautiful decor throughout! It felt so comfy, cozy, and the service was friendly. The only down side we had was a leaking shower. The shower wall was also the wall to our room and it leaked on the bathroom door and through to the main area. Besides this it really was amazing!
PPriscilla DankwahThe staff I encountered were lovely. From the valet to the front desk, everyone was super nice and helpful! The room was pretty small for a family of 3. It was very clean though. Bathroom was also clean. It has a sliding door that was kind of hard to open and close. It would be nice to get a list of things to do in the area. Overall, great stay.