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샤르자 공항 근처에 편리하게 위치해 있지만, 보행자 공간이 부족하고 숙소 주변에 울타리가 쳐져 있어 도보로 이동하기에는 불편합니다. 직원들은 친절하고 유능하며 매우 친절했습니다. 객실은 깨끗하고 잘 꾸며져 있었습니다. 침대 매트리스는 너무 딱딱해서 제게는 불편했고, 에어컨은 시끄러웠습니다. 가격 대비 조금 비싼 편이지만, 이른 아침이나 늦은 밤 비행기를 이용하기에는 매우 편리했습니다.
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1박당 요금 최저가:120,540원
작성일: 2025년 11월 7일
Mohad Ismaili
Disappointed with management response despite otherwise pleasant stay
I have been a regular guest at this hotel and usually enjoy my stays here, but this time I was truly disappointed by the way my situation was handled.
Due to unusual circumstances, I couldn’t check in on the first night of my reservation. I had already contacted both the hotel and the booking website before the check-in date, requesting either a free cancellation, a refund for the first night, or an extension for one more night. Unfortunately, both the hotel and the website refused all options. As a result, I lost one night and three meals, since my booking was on a half-board basis. I was expecting more flexibility and understanding, especially as a returning guest.
Other than that, my experience at the hotel was generally positive.
• The staff were courteous and professional, especially in the restaurant — Mr. Shah Qinar stood out for his exceptional communication skills and helpful attitude.
• Housekeeping on the 6th floor was excellent — everything was tidy and well-maintained throughout my stay.
• Breakfast buffet offered plenty of choices and the food quality was quite good. However, the coffee quality and milk used in the machine were below the standard expected from a normal outside café.
• The room lighting was on the dim side with no option to brighten it, which made the room feel darker than comfortable.
• On the positive side, the bedding, blankets, and pillows were very comfortable, and having free parking beside the hotel was a great convenience in a congested area like Al Majaz.
Overall, while I appreciated the good service from the staff and comfort of the stay, the lack of flexibility and empathy from management regarding my situation has left a very negative impression. Unfortunately, this will be my last visit to this hotel.
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1박당 요금 최저가:72,831원