팝맨 호텔 쿤밍 - 시산 완다

先後開了兩間房，補充一些細節： 前台服務態度不到位，極其傲慢。 我事先在網上預訂了其中一間雙床房，辦理入住時提出等朋友來再看一下大床房。前台不僅對酒店房型極其不熟悉，我説出房型名她堅持沒有。且確認了之後，第一反應是告知我房間很貴。不僅沒有服務態度，還透露出一種居高臨下的俯視感，體驗極差。 辦理入住完全沒有引導，且未成年人入住，沒有按流程登記報備（本人提醒也沒用）。 沒有主動介紹酒店基本服務（包括用餐時間等）、沒有帶領參觀公區，甚至我不主動問都不告訴我房間怎麼走。 酒店本身，自詡對標五星，卻顯然配不上高端的定位，公區面積相當有限，一樓沒有引導廳，沒法接駁車輛。沒有專用電梯，和辦公樓、其他酒店混用，效率極低體驗差，還碰上了電梯壞掉以及空調故障，保障體系和其他規範化流程真的還需要再磨合 仍選擇將Staycation目的地定為其潤城新店，自然會抱着一定的期待與幻想 真心希望店家此後能真正貫徹店名中的People& place ——想打造奢牌，靠的一定是放下身段的“以人為本”，而非高高在上的同時，追逐廉價的網紅感。

初雪入住了我心目中昆明最美的酒店，空中看了雪景，喝了非常棒的咖啡。 房間裏的大浴缸簡直滿分，小朋友開心極了。酒店早餐可以吃到下午，什麼神仙服務。 關鍵酒店太美了太美了，天晴還要來住，要去頂樓的泳池看落日，開party

體驗感很差

Excellent service, felt very welcomed by all the staffs though we weren't able to speak Chinese. Hotel design is very modern and rooftop view is great too, both during the day and at night. Afternoon tea and evening snack is very generous. Given we needed to leave early on the day of the check-out to catch the train and breakfast not open yet, staffs helped prepare snack box for us. That was great! Recommended

We just checked out the hotel this morning. Me and my mum stayed in PAPMAN hotel for two nights as a stop off in Kunming before travelling on to Dali, Lijiang etc. The service is excellent and very attentive. The rooms are beautiful and the view from the room and also the rooftop terrace is stunning. There is a beautiful rooftop swimming pool, which unfortunately we didn't have chance to use as the weather was not suitable. Breakfast is served until 1pm, which was actually very useful for us, as we could grab lunch before heading to the train station. They also include many freebies such as a welcome gift, and afternoon tea and midnight snack (including beer) is also included in the room price. We also received some cookies as a gift when checking out. When we left, it was raining and the concierge bought us two umbrellas from the convenience store, and helped us to get our luggage into the didi. The service was very thoughtful. Thanks for a great stay!

A wonderfully appointed hotel, with incredible views, large modern rooms, and all the facilities you expect from a quality hotel. However, the staff, made my stay exceptional. Friendly staff, who work well together and go the extra-mile for their guests, are a sign of excellent management. I want to especially commend and acknowledge Kenny for making my stay so special. His English skills were a godsend, and supported by Alex, Kenny helped with advice on where to visit, dining options, and how to download and use Didi. The night team even organised late night food delivery for me, as I arrived very late, and in-house options had closed. I highly recommend Papman Hotel. Kunming was my first destination on a multi city visit to China, and Papman Hotel, and the wonderful clean friendly modern city of Kunming, has made me a big fan. I will definitely be back. Thank you again to all the team of Papman Kunming. You were so all very polished and professional. Keep up the great work. Thanks again Kenny, you have a bright future ahead of you!