Overall it was a good stay at holiday vagamon. The property area was beautiful, laden with tea plantations. Our 2 nights stay was in a deluxe room and the room was just enough for a small family of 3 which included our little one. Accessibility to the property was excellent, which by the way was on the pulikkanam - elappara road and not too far away from vagamon town and many of the important tourist destinations. The restaurant staff was courteous and the food, we felt, was really good. Room service was good and we got our bed coffees, without us asking, by 7:15 - 7:20 am daily. What could have improved - the reception staff was a bit apprehensive and we felt that they were new to the property or did not have enough knowledge of what/where/when of vagamon. The restaurant seems to be small and got easily crowded during our stay since it was a peak season and all the rooms were full. We also felt that the restaurant was understaffed with the property manager (criss jacob) having to run around to get the customer service done properly. We felt he could have had some help. Other thing we noticed was that the room main door lock needed maintenance and most of the initial locks on the doors have been replaced with additional ones, since the original ones did not work. We also had to call up the reception 3 times during our stay when the water got over in the bathrooms and after calling them up, they switched on the motors. For a property such as this, one could expect not having to call up the reception to get the motors running to fill up the water.
112개의 리뷰