Another great trip to Pelagos. Second visit, this time with the kids in tow so a slightly different experience but the kids loved it - plenty to do for them with the different pools & snacks on tap! Fantastic weather, beautiful setting, new Italian al la carte & as always brilliant service & staff. Hopefully we’ll be back this July again
번역
숙소 답변: Dear Ian T, thank you for choosing the Sentido Pelagos Suites Hotel & Spa for your holidays once again and for taking the time to share your 5* feedback with other travelers on Tripadvisor. We’re thrilled to know that your second visit was special with your kids along this time and that you appreciated the pools, the snacks, the new Italian restaurant, as well as the customer service. We sincerely await the opportunity to welcome you back in 2025. Kind regards, Giarimaga Fatma Guest Relations Manager
Essebes
투숙일: 2024년 8월
커플
10.0/10
강력 추천
작성일: 2024년 9월 14일
We just returned from 10 days at Pelagos Suites Hotel & Spa. We were very sorry to have to go home, could have easily stayed 21 more days! We’d like to review the hotel, because when we were looking into hotels to pick, and eventually picking this one, we loved all the information we could find, and we hope this helps others too. Our review is based on our stay in the first 2 weeks of September, booked in room 1103, a Superior Villa with private pool (for 2/3 people). First of all, we’d like to thank the Guest Relations Team. We were there for our honeymoon and we found a lovely card and cake in the refrigerator. Very thoughtful and much appreciated. Additionally, arriving around 11 pm at night, we also appreciated the provided sandwiches, fruit and snacks in our room. The service provided by the Guest Relations Team is wonderful! The reception desk is equally attentive and helpful. The first night, after arriving, we went for a drink at the pool bar, which is open until 1 am. Very convenient. Very friendly staff. In the morning, on our way to the main restaurant for breakfast we first noticed the cleanliness of the resort. The smell of the soap used to wash and scrub the walkways and pavements was really nice. The green and gardens are so incredibly well maintained and also clean. We loved walking around and exploring. The building and public areas to sit and relax, everything breathes luxury and cleanliness. Our compliments! We were welcomed daily by Kalliope outside the restaurant and by Fanis inside the restaurant. These 2 staff members made our entire vacation very pleasant. Kalliope is always smiling and very helpful and Fanis is service oriented, level 100, and made sure we never had to ask for our drinks. He saw us coming placed our juice and coffee for breakfast and sodas during dinner time. We cannot stress enough that these people are really the stars of the restaurant. We very much enjoyed all the breakfast, lunch and dinner we had. So much to choose from and well prepared. Different dinner themes every night and it was so good, no complaints there. Regarding the dress code: we were well prepared and dressed up daily. We soon saw that really every man in the restaurant wore shorts to the dinner and that the dress code (long trousers) was not really looked after. Which was quite nice, because it was extremely hot and nice looking shorts were more comfortable. So, I wouldn’t worry about the dress code, just like nice and pay a little attention, men can wear shorts/chino. No worries. We loved our daily walks to the snackbar for our ice creams, crepes, fruit and hot dogs. Also a very friendly lady, making sure you received you snacks fast. The different bars on the resort are well accessible and there is always somewhere to sit. We loved the pool bar and also the adults only area pool bar. There is a convenient shop on site where you can get your souvenirs, water toys, snacks, etc. There is also a mini market right besi
번역
6/37
숙소 답변: Dear Essebes, thank you for taking the time to post your wonderful experience. It is an honor to know that you had such an exceptional time at our hotel, enjoying the warm and professional service we provide our guests with, the cleanliness, the food, the facilities, as well as your villa with a private pool. Reading your feedback has put a smile on us and we will make sure to rely upon your generous words. Our primary goal is to make every guest feel comfortable and it always means a lot to us to receive such reviews from our satisfied guests. Concerning the dress code, gentlemen are kindly asked to wear decent trousers for dinner, which can also be a casual shorts. The Pelagos family would be delighted to welcome you back for another unforgettable stay. Kind regards, Giarimaga Fatma Guest Relations Manager
리뷰어
투숙일: 2025년 5월
커플
4.0/10
작성일: 2025년 6월 4일
We came for a four-day all-inclusive stay. The hotel itself is beautiful and well-maintained. The website states there are additional restaurants — Italian and Greek. It turns out they are only included if you book a minimum of one week. This is not mentioned on the website! The "pool restaurant" listed on the site is actually just a food stand with poor, inedible food. The food in the dining room was below any acceptable standard — Simply not tasty, Made with low-quality ingredients, To the point that we didn’t even feel like going to eat. Very disappointing. The staff is friendly, but not particularly so. We will not return.
번역
리뷰어
투숙일: 2025년 4월
기타
10.0/10
강력 추천
작성일: 2025년 5월 25일
This is a grade A hotel. We went all inclusive and the hotel did not disappoint in any way. The drinks selection was very good, the food was excellent. The grounds are well maintained and were being maintained as well. There are three pools. A family pool, an adults pool and a side pool. The room that we had was comfortable ( including, unusually, the pillows ) and well kept. I have nought but praise for the staff who were all friendly but also professional. My wife has difficulty walking but this presented no problem with the hotel. I can only have one, very minor, gripe and that the bath was a bit slippery when wet, easily solved with a few stick on non slip patches. I heartily recommend the Pelagos Suites and Hotel, a lovely, lovely experience.
번역
GOONEROO
투숙일: 2024년 9월
가족
6.0/10
작성일: 2024년 10월 29일
When you first arrive at the hotel you have to draw a breath. It looks incredible. Grand, opulent, amazing water features. It really does blow you away. The room itself was excellent, size wise up there with some of the best places we have stayed. BUT did this carry through over to absolutely everything? Unfortunately not based on our experience. What makes the really good places great is the attention to detail, the small things and that’s where we felt this hotel missed the mark. Let’s start with the positives: - Aesthetically the hotel is stunning - Spotlessly clean - Snack bar great and easily accessible - Easy to get a sunbed and the pools are beautiful. - Rooms are excellent and roomy with lots of space for a family of 4. - Facilities in the room were excellent and easily rivalled other 5* resorts we have stayed at. - Pool bar staff are all excellent and doing a great job. - Animation team did a great job and worked their guts off each night. Credit to them for dealing well with the loud mouth Brit family knocking back Ouzo and beers from 9am that wanted to make themselves part of the show (These people are why we are hated so much in other parts of the world….) Now the negatives: - It’s not a 5 star resort - 3 at best in terms of service and extra touches you would expect but it has so much potential. - The hotel seems to be having an identity crisis. Is it a luxury spa hotel for adults? Is it for families? The resort itself is stunning but doesn’t seem to know what it is and as a result isn’t doing anything 100% well. - No water in room on arrival until we asked Christoss who kindly went out and sorted some for us. - A la carte restaurants are mediocre fair at best - not a cut above the main buffet experience, which it should be - and we were told that because it was complimentary we couldn’t really complain. Our Chicken was undercooked and like jelly, the wine was like drinking window cleaner. All things were raised with the restaurant in question and guest services. - Buffet is constant re-heats and a truck load of carrots in various forms. Why so many carrot dishes - menus stated that there were themed menus but never seen this ie Italian theme/ Asian theme it was all the same each night and options where minimal but you could always count on plain pasta and Bol sauce - End of season feel, with the exception of entertainment staff. We never experienced this at a different resort in Rhodes at the same time last year. - Clean the pools at the end of the day. The baby pool was sat full of all sorts of stuff and it was just left in there - The app is pointless, booked up for an a la carte meal to be told our booking had been refused. Update the app. If a time isn’t available get your apps dev team to implement a real time booking update system So that unavailable times aren’t listed. We seen numerous family’s have the same issue. - When the entertainment team get a well deserved break during the week there is nothing. Why not hire a ban
번역
숙소 답변: Dear GOONEROO, thank you for reviewing us. We are happy to know that you appreciated the cleanliness of our hotel, the facilities, your room, the service of our staff at the pool bar, as well as the animation team. Our hotel is family friendly. There are choices of swimming pools for the kids, as well as services such as waterslides, a playground, children’s animation and a mini club whereas there are separate areas for adults only such as the adult-only pool and bar. 2 complimentary a la carte meals are included per 7-night stay on an all-inclusive basis. Upon your visit at the Guest Relations desk, you mentioned that your wife has birthday and you wanted to make a reservation at our Greek a la carte restaurant. Although your wife’s birthday is in December, we decorated your table with some balloons and we even prepared a little cake. On that night you complained about the food at the Greek restaurant and you asked us to provide the facial treatment that your wife had at the spa for free which was not possible, of course. We offered you an alternative though which you refused and left. We transferred the cake that we had prepared from the Greek restaurant to the main and served it at your table. Our aim is to deliver exceptional customer service to all our guests and all complaints and feedback are welcome. Nevertheless, we could not provide the facial of your wife’s for free since spa and food are totally different things. We remain at the disposal of our guests for anything they may need, including excursions. Unfortunately, October is the end of the season in Kos. All travel agencies thin out their excursion program due to low demand. We are sorry if we couldn’t find the right date for you. Sincerely, Giarimaga Fatma Guest Relations Manager
ADAD_10
투숙일: 2024년 9월
커플
8.0/10
아주 좋음
작성일: 2024년 10월 16일
Lovely relaxing stay, would agree with all other reviews good points, to keep this short will just point out things what would make me have given 5 stars, some areas were a little tired, need maintenance etc, No drinks supplied in mini bar in room, found this strange for an all-inclusive stay. Better choices at the snack bar for lunch as we didn't always want to go to the main dining room for lunch and dinner. Only pointing out the negatives, so the hotel can improve because we would consider returning to this hotel.
번역
6/7
숙소 답변: Dear ADAD_10, thank you for reviewing our hotel. It is nice to know that you had a lovely relaxing stay with us. Your comments and suggestions are highly appreciated and will be taken into consideration in our constant effort to improve our services and facilities. We really hope to have the chance to host you again in the future. Kind regards, Giarimaga Fatma Guest Relations Manager
Francis M
투숙일: 2024년 9월
커플
6.0/10
작성일: 2024년 10월 14일
We stayed in room 843 on the whole we were having a nice time untill my wife realised the bed sheets had not been changed so decided to pull them of to give house cleaning a nudge to change them upon removing the sheets to our horror we discovered the most filthy disgusting mattress which made us feel physically sick it was saturated in stains from body fluids this should never ever have been allowed to happen. The site of this horrible discovery was allarming to say the least. Once reported to the manager it was immediately taken away and replaced. It has left my wife and I bitterly disappointed and spoild the whole holiday. To compensate they delivered a plate of stale cate to the room with an apology. Also the day bed on the balcony was covered in bat droppings again was never cleaned untill reported. On a good note the waiting staff in the main restaurant were very good especially Marina and the pool bar staff Austin was very pleasant .
번역
숙소 답변: Dear N6539TYfrancism, thank you for reviewing our hotel. All our mattresses have a protective cover sheet. It is possible that with the passage of the time, they can be worn out or get dirty though. As soon as you informed us, we replaced it as you have already mentioned. Nevertheless, we apologize once again for the inconvenience caused. Our team hopes that this experience will not deter you from visiting the Sentido Pelagos Suites Hotel & Spa in the future and that you will allow us the opportunity to restore your confidence in the ultimate hospitality that our hotel is renowned for. Kind regards, Giarimaga Fatma Guest Relations Manager
PeteandHelen2022
투숙일: 2024년 9월
커플
10.0/10
강력 추천
작성일: 2024년 10월 5일
We have recently returned from a 2 week vacation in a junior suite, having previously been here in 2020. Some nice improvements have taken place, firstly thanks to the Guest relations team for arranging our requests, the food and variety along with the premium branded drinks were excellent. Most of the staff were very customer focussed which we appreciated - Nic - check in, Bill, Redi and Orestis in the adult bar, Andriana - adult pool bar, Farnis, Nini and Kallie in the restaurant. The star of the resort was Michaela who looked after us every morning and our a la carte evenings at the Mediterranean al a carte restaurant she made our holiday experience 5 Star plus, you are special. We recommend this hotel for a relaxing stay , good pools and nicely maintained grounds with good facilities and close to Kos town a short bus ride away. We look forward to returning here again.
번역
숙소 답변: Dear PeteandHelen2022, thank you for taking the time to share your 5* review and for recommending us. Reading your comments has put a smile on us and we will make sure to rely upon your generous words to all our staff members. Our greatest reward is receiving such a lovely review, especially from our repeaters. The Pelagos family is looking forward to grant you once more the experience of warm hospitality and luxury we offer to our guests. Kind regards, Giarimaga Fatma Guest Relations Manager
Sweetcheeks3111
투숙일: 2024년 9월
커플
10.0/10
강력 추천
작성일: 2024년 10월 3일
We had a delay coming from Gatwick, arrived at the hotel at 2.30 am, reception staff were so lovely, taken to our room by a buggy, in the room we had sandwiches, cake and fruit which was beautiful. We had one of the junior suites with a shared pool, but we didn't use it that much as the terrace is the shade all day until about 5 pm, and there was nowhere else to lay unless you had the end suite, which has a larger patio area, food is lovely so much to choose from, adult areas are perfect and quiet, entertainment is excellent, pools are beautiful, and staff here are all amazing. I would definitely recommend this hotel
번역
6/9
숙소 답변: Dear Sweetcheeks3111, thank you for taking the time to share your exceptional feedback with other travelers. It is our pleasure to know that you enjoyed the professional service we provide our guests with, as we always pay attention to every detail making sure to fulfill the high standards of our resort. We also would like to thank you for highlighting the variety of our food, the entertainment as well as our facilities. Our team warmly hopes to have the chance to welcome you many more times in the future. Kind regards, Giarimaga Fatma Guest Relations Manager
sharonharris63
투숙일: 2024년 9월
커플
10.0/10
강력 추천
작성일: 2024년 10월 1일
The Hotel is lovely I would come back here again .The staff are so Helpful .We had a room with a Seaview .Sunrise is Beautiful .The Food excellent The rooms are cleaned everyday with fresh Towels .I would definitely Recommend Hotel Pelagos . September is a nice Time to visit Not To Hot .
번역
숙소 답변: Dear Sharonharris63, thank you for taking the time to submit your 5* review and for recommending our hotel. It is our pleasure to know that we met your expectations and that you enjoyed every aspect of your stay, as we are passionate about delivering exceptional customer service and making sure that our guest’s needs are accommodated in the best way. We sincerely await the opportunity to welcome you back soon. Kind regards, Giarimaga Fatma Guest Relations Manager
Antless
투숙일: 2024년 8월
가족
10.0/10
강력 추천
작성일: 2024년 9월 30일
Just returned from a 10 day trip to this wonderful hotel. From start to finish it ticked all the boxes. We'd researched a bit before going, but it lived up to all the great reviews. The place is exceptionally clean with a top team working hard all day to keep it that way. Food was fantastic, 8 meals at the Buffet, all the food was cooked fresh, and displayed/refilled without fault. Service there was brilliant too, you're looked after from start to finish. We did have two speciality nights, Mediterranean was lovely but limited choices, Italian was an exception meal, fantastic! Bars were good, some a little slower than others, but still a service with a smile. Entertainment was great, a special mention to goes out to Dominica and her team, Lucy, Gill, Olivia, Abigail and Jacob, they certainly made our stay more 'entertaining'. They worked hard to give everyone something for their holiday . It's great to have some adult areas (bar and pool), but in fairness they were all great.
번역
숙소 답변: Dear Antless, thank you for sharing your outstanding experience. It is our pleasure to hear that you enjoyed your stay with us from the beginning to the end and we are really proud to know that you appreciated the cleanliness of the hotel, the food at our restaurants as well as the service we provide our guests with. We would also like to thank you for highlighting our entertainment team. The Pelagos family hopes to have the privilege to host you again in the nearest future. Kind regards, Giarimaga Fatma Guest Relations Manager
james h
투숙일: 2024년 8월
커플
10.0/10
강력 추천
작성일: 2024년 9월 29일
We booked a junior suite on half board basis. Room was spacious and comfortable as was the bed. A sun terrace was attached with a “canal” running in front. There is a main pool which is open to all and another adults only pool for those wishing a quieter time. Food and service in the main dining area is excellent, we were met by staff and shown to an empty table with no delay. All staff in the dining area assist in clearing and cleaning tables. Only one drinks waiter, but orders taken and drinks arriving without delay. Our booking came with “VIP package” which allowed breakfast to be had in a much smaller restaurant, which was an Italian restaurant in the evening. Hotel has ample covered parking and is right across the road from the beach. Heartily recommended for a few days or longer.
번역
숙소 답변: Dear James h, thank you for choosing the Sentido Pelagos Suites Hotel & Spa for your holidays and for recommending us. We are absolutely pleased to know that you were satisfied with your room, the food and the service at the main restaurant, as well as the facilities. It is our primary goal to make every guest feel comfortable and it always means a lot to us to receive such reviews from our guests. Our team hopes to have the pleasure of welcoming you back soon. Kind regards, Giarimaga Fatma Guest Relations Manager
Jack T
투숙일: 2024년 8월
가족
6.0/10
작성일: 2024년 9월 25일
Just spent 2 weeks at Pelagos and it is not as good as expected after reading all the raving reviews, This hotel looks like a 5* but is operating like a good 3*. We checked in and got dropped off at our room on a golf buggy, we booked a deluxe suite which was nice and spacious but was dirty when we arrived, hairs on the toilet seat in the sink dead mosquito left squished on the side of the mirror, blind held on by yellow tape, towels had dark hairs on them so that sums up the cleaning, poor every day and to top it off the cleaner would leave the balcony door open so your room was lovely and hot when you returned. Main restaurant - restaurant was nice and staff was polite, the food overall was good but quite a small selection compared to other hotels. Drinks was shocking, I have never been to a hotel where all the drinks are made 20-30 at a time and are left on the side until someone requests one so your served warm flat and watered down drinks at breakfast lunch and dinner everyday, I asked for a fresh Fanta with ice and was told they are fresh even though I could see they was all sat on the bar, I received a flat Fanta with no ice. Very poor. Adults only bar - lovely place to sit and enjoy a drink very relaxing and quite, massive thank you to Bill he was excellent and a credit to the hotel. Pool/Entertainment bar - massive thank you to Amy for treating us like royalty and Austin for always chatting and smiling unlike some of the other bar tenders. A la cartes - food was great in both but we preferred the Italian as there was a lot more options and the views were stunning from here. Entertainment - the team was fantastic and polite but for a ‘5 star ’ the shows at night was very poor and repetitive, all done by the animation team apart from the night they have off, once the show finishes music is turned of at 11pm and you have to sit in silence which sent most people to bed. Drinks - Overall the drinks were poor, majority of the cocktails you have to pay extra for as they’re not on the all inclusive and even the cocktail we paid 10 euro for was rubbish, you even have to pay for Bottled water! 4K for 2 weeks and they charge you €1.50 for a bottle of water from the bar, it’s cheaper in the shop on site!?! Overall we enjoyed our holiday but it was clear to see the hotel is ran on a budget and is definitely not a 5 star hotel, we will not be returning.
번역
숙소 답변: Dear Jack T, thank you for reviewing our hotel. We are happy to know that you were satisfied with the service provided at the adults-only bar and the pool bar. It is also a pleasure to know that our food at the a la carte restaurants was to your liking. Concerning the cleanliness, we assure you that your comments will be taken into consideration. As for the drinks, there is a variety of included alcoholic branded drinks such as, Aperitives: Ouzo, Mastiha, Martini Bianco/Rosso/Dry, Aperol, Digestives: Fernet Branca, Jagermaister, Limoncello, rums: Bacardi, Pampero, Bacardi Black, Tequilas: Siera Silver, Siera Gold, Vodkas: Absolut, Smirnoff red, Eristoff, Gin: Gordon’s, Bombay Sapphire, Tanqueray, Whiskies: Johhnie Red Label, Dewar’s, Ballastines, Liquers: Bailey’s, Amaretto Disaronno, Sambuca Ramazzoti, Drambuie, Brandy: Metaxa 5* and 13 different Cocktails. All the above are considered sufficient by the Management Team. There are some drinks and cocktails that are not included, of course. Concerning the water, the policy of our hotel is to provide one big bottle in the rooms daily and our guests can always ask for a glass of water from our bars. It was our pleasure to host you at Sentido Pelagos Suites Hotel & Spa. Kind regards, Giarimaga Fatma Guest Relations Manager
Sunshine47186823572
투숙일: 2024년 8월
가족
10.0/10
강력 추천
작성일: 2024년 9월 24일
We had a wonderful time at Pelagos! We arrived in Kos on ferry and took the bus no2 which is only 5 mins to get in front of the hotel. Athena at the reception was so so helpful and polite. Even though the check in was at 3 we were able to change into our costumes and enjoy the facilities. Athena took my number and the room was ready a lot sooner. Also thanks to George and Jessica at the reception. I have to say particular thank you to Austin at the main pool bar who was very helpful and thanks to him we decided to upgrade which was the best decision. The rooms are spacious and clean, there are three pools one of them adults only for a bit of quiet. There is a separate pool with big slides for kids and they loved it! I liked the cocktails on offer and there is a snack bar which makes waffles, hot dogs and ice creams. I really enjoyed the food which although did not have a huge choice was delicious. Fanis and marina was so helpful and so was Mustafa. The spa was amazing! Eleni was so so good that I went back for a second massage! My only bugbear was the beach. It’s a private beach you cross a road to which is not busy but the beach is very rocky and not very pleasant to get in the water.