Food, bar, function room and staff are perfect, apart from one newby member who didn't really know much like what an ironing board is! However, the rooms are a terrible! So many problems.... We got put in one room, the cold tap didn't even work in the bath, so we got upgraded to a bigger room while the 'maintenance guy' if you can call him that tried to fix it, thought okay thanks that's good service, but, the other room we got put it was worse. - All rooms were freezing as the heating was turned off (we had around 5/6 rooms booked out and they were all the same) all radiators were turned off, if they new a big family would be staying at least make sure the heating is put back on for when we arrive! - A woman's hair was on the floor and in the bath. - Toilet was dirty and had skidders in the bowl - Toilet seat broken, when you sat on it you slid to one side. - Cistern wonky and not attached to the wall. - Bath was disgusting, all mastic was split, mouldy and coming away from the bath/tiles. - Mould on the ceiling - Extractor fan not working as it is clogged with dust - Bath handle rusty - Grouting mouldy and discoloured - Dead flies in the corner or the room - Drawer in bedroom has a broken plank of wood on the inside and was sharp sticking up - Window blind you couldn't open or close as the pullcord wasn't attached and if you moved it by hand then it would become detached from the wall, also it was installed on a sloped roof with no clips just hooks so it just bowed and if you did want to open it then it would just hang straight as there are no runners for it. - No thermostatic valve on radiator - TV we had 2 remotes but none of them worked with it so we couldn't watch any TV or had radio playing while getting ready etc. - Stains on carpets - Various lights not working as the bulbs were blown so I took some out of the wall lights in the lounge so we could at least see walking up the stairs and in the bedroom. - Overall painting was terrible and patchy. - Floor boards creaky - Rooms not very sound proofed - Lastly the milk was out of date by over a month! It seems housekeeping is definitely not at it's finest and I would definitely not recommend anyone to stay there until it gets some sort of TLC at least. Giving 2 stars but not for the rooms.
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