"위치 좋고, 버스와 기차역 중간(기차역이 더 가까움) 너무 좋은 동네에 좋은 곳에 위치한 호텔입니다 좋아요! 조식으로 나오는 오믈렛 맛있어요"

"방글라데시 다카 외곽 지역에서는 괜찮은 호텔 중 하나로 꼽힙니다. 좀 오래되었고 몇 년 전에 리모델링을 했습니다. 객실은 넓지는 않지만 꽤 깨끗합니다. 1층에 있는 레스토랑과 패스트푸드점은 꽤 괜찮고 음식도 아주 맛있습니다. 프런트 데스크 서비스는 그저 그렇습니다. 전화로 삼륜차를 불렀더니, 하차 후 바로 와서 해결해 주었습니다. 전반적으로 만족합니다!"

"저는 이 호텔에 숙박하지 않았지만, 호텔 측에서 숙박비 전액을 청구했습니다."

"호텔에서의 체크인 시작은 최고가 아니 었습니다. 모두가 이미 방을 얻었고 친구와 함께 우리를 위해 방이 없었습니다. 우리는 리셉션에서 더 일찍 예약했기 때문에 지연에 대한 보상으로 아파트를 제공하기로 결정했습니다. 그것은 12 분 동안 지속되었지만 보상은 우리의 기대를 초과했습니다. 우리는 장비가 완비 된 두 개의 큰 침실을 가지고있었습니다. 물, 차 및 커피가 담긴 주전자도있었습니다. 넓은 욕실에는 별도의 대형 샤워실과 수압 마사지가 있는 욕조가 있습니다. 다양한 화장품 액세서리도 있었습니다. 우리는 레스토랑에서 저녁 식사를 기다리고 있었지만 불행히도 다시 유럽 스타일로. 맛있고 잘 제공되지만 원래는 아닙니다. 그래서 우리는 여기서 두 번 아침을 먹었고 모두가 행복했습니다. 다양한 선택이 가능한 셀프 서비스 뷔페가 있었습니다. "유럽" 음식이 있었지만 더 날카롭고 독창적인 골 음식도 있었습니다. 바닥과 레스토랑의 서비스는 훌륭하고 매우 빠릅니다. 모든 곳이 매우 깨끗하여 우리는 이틀 밤 모두 편안하게 휴식을 취했습니다."

"불행히도, 내 경험은 실망 스러웠습니다. 목욕 수건이 낡고 낡았고 에어컨이 제대로 작동하지 않았으며 레스토랑 청결도가 표준 이하였습니다. 3-star 호텔로서 더 나은 유지 관리와 전반적인 서비스 품질을 기대했습니다. 경영진이 이러한 문제를 해결하고 고객 경험을 향상시킬 수 있기를 바랍니다."

"The infrastructure and facilities of this hotel are good, but the main problem is staff training, professionalism, and consistency of service. At check-in, I clearly requested a quiet room. The receptionist confidently told me that the room assigned to me was very quiet and that I would not hear street noise. However, the room was facing the main street and was noisy. When I went back to the front desk, they changed my room to a quieter one. I appreciated the change, but I was surprised that the first room had been described so confidently as quiet. Either the staff did not know the room well, or they gave misleading information. Neither is professional. There was also a problem with the room door. My key card was not working properly, so I went to the front desk for help. The staff member behaved dismissively, almost as if I did not know how to open a hotel door. He came upstairs with a smirking attitude. In the end, it seemed there was indeed some issue with the door or handle. A professional response would have been to check the door politely instead of making the guest feel foolish. Cleanliness was another issue. On the first morning, I woke up sneezing badly. Although the room looked clean on the surface, I later found a large amount of dust under and behind the furniture, including around the refrigerator and drawers. These areas clearly had not been cleaned properly for some time. After I complained, it took around 45 minutes for someone to come and clean it, even though it was during the daytime. The coffee lounge service was also disappointing. On my first evening, around 7:30 or 8:00 p.m., I went there for a cappuccino, but no staff member was present. I waited for about 7–10 minutes before someone from reception came and asked what I wanted. After I ordered coffee, he disappeared, and another person came later. Eventually, I was told that the coffee staff member had gone to the washroom. By the time the person responsible for making coffee finally appeared, about 25 minutes had passed. This was not early morning or late night; it was normal evening service time. I left without having coffee. Breakfast service also showed a lack of basic hospitality training. For three consecutive mornings, the person making omelettes barely communicated with guests. He did not make eye contact, greet guests, or ask what kind of omelette they wanted. Guests had to place their order while he remained almost completely silent. He may be a nice person, but in the service industry, basic politeness and professionalism matter. Overall, this hotel has good facilities, but the guest experience falls short because of poor staff training, uneven service, slow response, and unprofessional behavior. Management should focus not only on the building and amenities, but also on how guests are treated."

""I accidentally made a booking and cancelled it within just 10 minutes, but I still haven't received my refund. This is extremely disappointing and poor service.""