호텔 시티 인 리미티드 ★★★

"쿨나의 현지 기준에 맞는 좋은 호텔에 4일 동안 머물렀습니다. 번잡하고 시끄러운 거리에 위치하고 있으며, 청결은 꽤 괜찮고, 영어로 잘 소통할 수 있는 친절한 호텔 직원, 풍성한 방글라데시식 아침 식사, 그리고 제 방은 매우 넓습니다. 세면도구와 큰 식수 두 병이 매일 제공됩니다. 주변에 많은 의류 매장이 있고 도보 거리에는 몇몇 현지 레스토랑이 있습니다. 호텔에는 정전 시를 대비해 발전기 백업도 있는 것 같습니다."

카스텔 살롬 ★★★

"스탠다드룸(리노베이션 완료)은 정말 훌륭합니다. 에어컨, 선풍기, 무료 생수, 깨끗한 수건, 샴푸와 비누가 제공됩니다. 조식 뷔페는 훌륭하고 아주 풍성합니다. 쿨나의 인피니티 뷰를 감상할 수 있는 옥상 수영장은 아름답습니다. 하지만 TRIP.com에서 예약 시 제공되는 시설에는 수영장 이용이 명시되어 있는데, 리셉션에서는 스탠다드룸에는 수영장 이용이 불가능하다고 안내되어 있습니다. Hotel Castle Salam을 선택한 이유 중 하나가 수영장이었기에 이 점은 매우 실망스럽습니다. 참고로 수영장은 온수가 나오지 않아 겨울에는 수영하기에는 너무 차갑습니다. 두 대의 엘리베이터가 있는데, 그중 하나는 모든 층(9층 루프탑 수영장 포함)으로 연결되지 않아 매우 혼란스럽습니다. 직원들은 매우 친절합니다."

The Grand Placid

"Checking in at the hotel wasn't the best. Everyone had already been given rooms, but my friend and I weren't. Because we had booked a room in advance, the reception desk decided to give us a suite as compensation for the delay. It took a few minutes, but the compensation exceeded our expectations. We had two large, fully equipped bedrooms. There was also a kettle with water, tea, and coffee. The spacious bathroom had a separate, large shower and even a whirlpool bathtub. There was also a full range of toiletries. Dinner awaited us in the restaurant, but unfortunately, it was again European-style. It was tasty and well-presented, but lacked originality. However, everyone was satisfied with the breakfasts we ate there twice. There was a self-service buffet with a wide selection. There were "European" dishes, as well as spicy and authentic Bengali ones. The service on the floors and in the restaurant was excellent and very fast. Everything was very clean, so we had a comfortable stay both nights."

Jatra Flagship Khulna City Center ★★

"I did not stayed in this hotel but Hotel authority claimed full portion of bill."

시티 인 리미티드 쿨나 ★★★★

"The infrastructure and facilities of this hotel are good, but the main problem is staff training, professionalism, and consistency of service. At check-in, I clearly requested a quiet room. The receptionist confidently told me that the room assigned to me was very quiet and that I would not hear street noise. However, the room was facing the main street and was noisy. When I went back to the front desk, they changed my room to a quieter one. I appreciated the change, but I was surprised that the first room had been described so confidently as quiet. Either the staff did not know the room well, or they gave misleading information. Neither is professional. There was also a problem with the room door. My key card was not working properly, so I went to the front desk for help. The staff member behaved dismissively, almost as if I did not know how to open a hotel door. He came upstairs with a smirking attitude. In the end, it seemed there was indeed some issue with the door or handle. A professional response would have been to check the door politely instead of making the guest feel foolish. Cleanliness was another issue. On the first morning, I woke up sneezing badly. Although the room looked clean on the surface, I later found a large amount of dust under and behind the furniture, including around the refrigerator and drawers. These areas clearly had not been cleaned properly for some time. After I complained, it took around 45 minutes for someone to come and clean it, even though it was during the daytime. The coffee lounge service was also disappointing. On my first evening, around 7:30 or 8:00 p.m., I went there for a cappuccino, but no staff member was present. I waited for about 7–10 minutes before someone from reception came and asked what I wanted. After I ordered coffee, he disappeared, and another person came later. Eventually, I was told that the coffee staff member had gone to the washroom. By the time the person responsible for making coffee finally appeared, about 25 minutes had passed. This was not early morning or late night; it was normal evening service time. I left without having coffee. Breakfast service also showed a lack of basic hospitality training. For three consecutive mornings, the person making omelettes barely communicated with guests. He did not make eye contact, greet guests, or ask what kind of omelette they wanted. Guests had to place their order while he remained almost completely silent. He may be a nice person, but in the service industry, basic politeness and professionalism matter. Overall, this hotel has good facilities, but the guest experience falls short because of poor staff training, uneven service, slow response, and unprofessional behavior. Management should focus not only on the building and amenities, but also on how guests are treated."

호텔 푸쉬포 빌라쉬 ★★★