"This is really sad to write a such an email. But it is the only way now before we share our experiences with others. When we are on holidays, we always look for a 5* hotel to pamper ourselves within the budget we have planed. That was the reason we reserved a 2-nights stay at Lux Talay in Private Villa with the pool. This was not our first time in the area. We have been 2 times a year here for a weekend getaway or whenever our schedules allow. This time we just wanted to try the new hotel. We arrived at the hotel short before 2pm. We were greeted by the gentleman. The check-in proceed was quick. There was nothing special. We were escorted to the villa by another lady who informed us some more details about the hotel, restaurant and etc. She was nice. Later we went to the hotel cafe for a late lunch. Just to play safe, we always ordered Thai food. But the food we ordered were not that delicious as it should be. There shouldn’t be wrong with Thai food when you are in Thailand. Anyway we didn’t say anything because there was no question from the staffs. We ordered a bottle of sparkling wine. The gentleman who served us the wine was very nervous. We are confident that he is not well trained for that. At the end we ordered 2 cappuccinos which were very good. There was no sparkling water available here. Another surprise for us. Normally when the food in the hotel is good, we would eat and spend time in the hotel. But we agreed to go to Aava Hotel for dinner as we were there a few times before. The foods and the services there never disappoint us. The villa we got was huge enough for 2. Of course with the price they offered, living space with kitchen, sleeping room and bath room. The hotel is pretty newly opened but the cleanliness and maintenance show the lack of attentions. There are dirts on the wall and floor and etc. The pink pool towels are smelly. Perhaps there are set in the villa for a long time. There are no hooks for bath towels. There is a wooden rack which is not really make sense to hang the towels after using them. At the terrace by the pool there is also no rack to hang pool towels. The bed and pillows are comfortable. Again wee did not report these issues to anyone. We also had a small issue with the security lock at the main door. We felt unsafe so we needed to call. It took almost 20 minutes but no one showed up. So I needed to call again. Later came 2 housekeeping ladies. Confidently they couldn’t fix it. They needed to call another technician and the whole process costed our time to wait for such a security mistake which must be checked before. Safety and security play major roles for us. After dinner we went to the cafe for cocktails. I ordered Singapore sling and my husband ordered Luxtalay Punchy. I asked the gentleman who took the orders if the hotel has a Bartender who is able to prepare us good cocktails. He replied yes. Classic cocktails must be the same or similar every where we order. We drink cocktails and we know "

"정말 좋은 곳이에요. 주인분들이 잊을 수 없는 휴식 분위기를 만들기 위해 많은 투자를 하셨네요."

""환상적인 숙박! 전망은 훌륭했고 객실은 흠이 없었고 침대는 믿을 수 없을 정도로 편안했습니다. 직원들은 매우 도움이되고 친절했습니다. 따뜻한 미소로 체크인을 산들 바람으로 만든 Khun Gam에게 특별한 감사를 드립니다. 한 가지 작은 팁: 1층의 객실은 외부 소음을 들을 수 있으므로 가벼운 잠자는 사람들은 더 높은 층을 선호할 수 있습니다.""

"좋은 호텔"

"Excellent hotel and excellent staff, very helpful and always willing to serve. I would recommend the hotel so much. The manager speaks many languages and is very friendly. The only thing I would suggest is that the buffet must have more international options."

"호텔은 훌륭한 직원 서비스이지만 방은 꽤 오래되었습니다."

"아주 좋아"

"Very good and relaxing place to stay."

"공항에서 너무 멀고 직원들이 친절하지 않아요. 추천하지 않아요."