"도착하자마자 4-digit 체크인 코드가 작동하지 않았습니다. 단지 재산에 물 공급 식물에 흰색 트럭을 탄 젊은이가 있었고 그는 우리에게 매니저 인 Jen에게 직접 번호를 제공했습니다. 그 젊은 신사, 나 자신과 내 사랑하는 친구 사이의 5 개의 음성 메일 메시지 후 Jen FINALLY는 우리를 다시 불러 Artelo (호텔) 직원과 의사 소통하지 않는 Trip.com에 대한 INCORRECT 입력 코드 번호를 비난했습니다. 91도였고 각 객실에 들어가기 위해 새로운 입장 코드를 받기까지 30분이 걸렸습니다. Jen은 이 불편을 만회하기 위해 무료 간식이나 음료를 한 번도 제공하지 않았습니다. 그런 다음 부상을 모욕하기 위해 다음날 아침 우리는 주차에 있는 10대의 건설 차량으로 깨어나 우리가 머물렀던 곳에서 몇 발짝 떨어진 곳에 지어진 다른 호텔에서 많이 일하고 있었고 우리가 이 상황에 직면할 것이라고 결코 말하지 않았습니다. 일반적으로 Artelo 호텔은 장소 앞에 검은색 꼭대기의 대형 주차장 하나에 불과하고 건설 소음을 추가하기 때문에 완전히 낙하합니다. 전반적인 경험은 큰 실망이었습니다! 이 장소를 누구에게도 절대 추천하지 않을 것입니다!"

"Located just off the high street, this self-serve hotel was a really pleasant surprise for us. Our room (the Watch Maker) was tastefully updated and very clean. The king-sized bed was really comfortable and the bathroom was very spacious. The sitting room in the front of the suite was an added plus and provided a good vantage point to the street. Checking in and checking out was seamless. Well done to whoever runs this place!"

"Mixed feelings about the Bookhouse Hotel. The owners obviously tried but there were a lot of misses in the Secret Garden suite we occupied. The main space, out of which the kitchenette, bathroom, lounge, and second bedroom are accessed is a bedroom! Still can't get my head why they didn't make it the lounge... this means that for anything I wanted or needed (a tea, resting in the lounge, using the bathroom...), I had to go through my elderly friends' bedroom... Other "not-thought-through" details: no switch by the bed in the main bedroom for the reading lights. You have to get back up. No space for a glass of water at night by the bed. No hanging space in the main bedroom. Rooms are noisy, which I don't mind personally but may bother others. Finally, as advertised on the website, the rooms are not ADA compliant. They are also not suitable for people with reduced mobility. However, when my friend called to check how practical/impractical the suite was, the staff didn't specify there were steps to the bathroom and kitchenette too, or no anti-slip mat in the bathroom. It would have been the staff volunteered a bit more information in response to my friend's inquiry so they could make an informed decision. Otherwise, the beds are comfy, the toiletries nice, the towels thick, and the overall atmosphere very pleasant."