엠버시 스위트 캔자스 시티 플라자(Embassy Suites by Hilton Kansas City Plaza)

Dirty and run down. Roaches in bathroom. We love Embassy Suites but this one is awful.

Built in 1977, and still looks like it. I expected that, so that was fine. The elevators are slow as molasses in winter. The breakfast buffet is old fashioned and could be streamlined to taste better and more efficient. Both mornings they were out of something that bever got refilled. Eggs are horrible. Coffee machine is terrible. Juice...kids wouldnt touch it. Terribly understaffed. Those who were there worked hard, and i felt awful for them. They did the best they could. Need double the staff. A positive note, the bed was very comfortable. The pull out sofa...not so much. The tile floor in kitchenette was sticky, all the faucets were poorly fitted. It was super fun for the little kids who didnt know any better and i gueas that was what was important. Also...the lobby had a fun area, super clean and fun..the arcade. Comfy chairs, and fun little hang out for them.

The whole property was rundown and needed maintenance. We had to call for an extra blanket four times and the room was not cleaned (hair in the bathroom and crumbs on the carpet. Plus, breakfast was so underserved that eggs were gone in the self serve line and took 45 minutes to get from the cook to order line

Rooms are old, couch is not comfy. During breakfast, staff didn’t act like they were very accomodating. Floors were sticky, our table was not cleaned well.

The hotel is dated. There was mold on in the shower, ceiling of the bed room and brown stuff on the pull out couch sheets. There were band aids floating in the pool. The AGM was beyond unreasonable and believes that customer service is not a priority per his statement “this is not my problem this is yours”.

We had a wonderful stay at Embassy Suites. The room was clean and fresh, breakfast was great. We were disappointed that the pool was down for our stay, but had not been notified.

The room was clean and tidy. The shower was really slow to drain. The bedroom tv didn’t have a remote. It was nice to be able to grab a quick breakfast.

1 to 2 of 3 elevators were out of service the whole time. Requested room cleaning once but did not receive it. No, the “Do Not Disturb” sign was not posted.

Around 12:30 midnight, some teenagers were knocking on my door real hard. Making loud noise and running around in the hotel. I called the front desk to inform them about the situation. They said they were going to call security. Security said he ran off seven teenagers and one adult off the property. My wife and I were very frightened about this place. The manager said to call ******* so they can reimburse me.