호텔 카센드라(cassendra Hotel Kandy)

high up , and so the tuk tuk has to really struggle to get there. Review says BUFFET BREAKFAST , we were told not many guest so no buffet breakfast , breakfast not very good and not much choice. Reception lady told us previous night the chef will make nice breakfast to what we want but the chef in the morning told us they do not have enough product to make much . Hot water shower terrible , not enough hot and no explanation for that was given .

We only stayed here for one night, as we had a train to catch early the next morning, so our experience was limited. However, we did find our rooms to be large and comfortable, and the staff friendly and hospitable. As we had to leave before breakfast, they provided a generous packed meal for us to have on our journey. Although tea and coffee were supplied, our kettle didn't work, which was a shame, but no doubt if we had been around for longer, it would have been replaced.

this was our second time visiting your hotel. first was fro business, second fro pleasure . the facilities is lovely with beautiful architecture and detail. the staf was courteous. the food and drink are very tasty. dessert are great. the hotel id loced on high mountain top in kandyan area and in very beautiful environment . the rooms are very beautiful and very claen. very good hotel to have a fun with famly members and fraind .... AKILA .

We were the only guests and were given the option of rice with either fish or chicken. Chicken never came! No elevator. Night manager was supervising cooking. This hotel doesn't serve alcohol. Breakfasts were as bad as the dinner. Very difficult for the bus to get to. Supposed to be a 4-star hotel but wouldn't rate it above 2-star.

We stayed there one day. Cheap but good food and good view. The staff was helpful and assisted us in every way. Had a good connection with my agency CeyloTravels. Helped when I needed a menu change promptly and attended to room service on time.

To be honest, giving 1 star is to much for this hotel. I don’t even know where to start… it’s way to expensive,everywhere it is dirty, the beds are uncomfortable and you are sleeping on plastic under the sheets, the bathroom is disgusting and if you close the shower door you can’t open it from the inside. But the worst thing is the breakfast. They charge 8 dollars per person for hard old bread and everything is cold and tastes really old. I honestly don’t know why people give this place a better rating than zero. Never again!!!!!

Definitely not a four star hotel. We booked our room over 2 months ago and we were given a room in the top floor, where they probably housed their cleaners. The floor was dirty and when we entered there was a smell of dampness. We refused to accept the room. They kept protesting to having no vacant rooms but we threatened to leave and find somewhere else. They eventually managed to find a reasonable room. Breakfast was very basic. You got no choice with juices or fruit. You had to have what was given. Very poorly managed and the hotel no character. I would give it a below 3 star rating.

The most polite way of reviewing this property is to say that it’s a 2* establishment not 4* as published. To be honest when making the booking I misspelt the name from the guide sent me and that’s how we ended up there. Young lady at Front desk very polite. Steep stairs would hinder anyone with disability. As I said initially it’s a solid 2* property

I had an incredible time at Hotel Cassendra in Kandy, Sri Lanka! The hotel's beautiful location, warm hospitality, and well-appointed rooms made my stay truly memorable. The staff was attentive and friendly, and the on-site dining and amenities were top-notch. I highly recommend Hotel Cassendra for an unforgettable experience in Kandy. Five stars all the way!