더 웨스틴 나니아 오션 빌라 카'아나팔리(The Westin Nanea Ocean Villas, Ka'Anapali)

酒店很大，就在海邊，自身就很有特色，裏面有海龜、海豚，特意定了一個可以看到海豚池的房間，每天打開窗户就可以看到這些小精靈們在水裡玩耍特別開心！酒店比較大，搬運行李之類的服務不那麼積極，主要是人多吧，停車也是自助，也可以付費服務，但我覺得其實不需要，還是很方便的，可以坐小火車去房間，前台工作人員也會跟你説往哪邊走，而且小火車設計很人性化，上火車台階是平的，很方便。酒店還有遊船，可以在站點坐，轉一圈還不錯。酒店餐廳也很多，各種小吃都有，也可以出去門口生活區，有商場羣、加油站、超市，還有各種牛排日料。有人説大島荒涼，其實並非如此，這是一個很有特點的島嶼，生活區都非常成熟，這個酒店所在就是一個很完善的區域，進去以後這片空間可以秒掉毛伊島，而且外圍很有特點，都是熔巖土地。

훌륭한 위치에 있는 아름다운 숙소. 우리 가족은 재산에 더 만족할 수 없었습니다. 필요한 모든 것에 가깝지만 여전히 한적한 리조트 느낌이 있습니다. 10/10

우리는 이 호텔의 비용을 고려하여 높은 희망을 가지고 있었지만 실망했습니다. 방은 별도의 주방과 거실 공간이 있지만 넓지 만 화학 물질 냄새가 매우 강합니다. 소음이 너무 심했고 깨끗하지도 않았습니다.

어쩌다 ********** 내 예약에 잘못된 이름을 넣었습니다. 체크인이 번거로웠습니다. 이 숙소 직원은 우리 방이 어디에 있는지 설명할 수 없었습니다. 지도 없이 방을 찾기에는 건물의 번호 매기기가 충분하지 않았습니다.

방은 깨끗했고 불행하게도 사람들은 가장 친절하지 않았으며 우리는 유지 보수가 매우 적은 가족입니다. 수영장 바에서 술을 마시려고 하는 것조차 환영받지 못하는 것 같았습니다. 수영장에는 티슈 페이퍼처럼 종이 냅킨이 떠 있습니다. 우리는 수영장을 사용하지 않고 앞에 있는 해변을 사용하게 되었습니다. 그들은 모든 것을 청구합니다!

Woken up by a COCKROACH crawling ON MY ARM while I was sleeping in the not-so-Heavenly bed. Had seen a few roaches in the kitchen and on the patio previously, but it's Hawaii and they are there. But in my bed? Yeah no. Husband tried to kill it and broke is glasses in the ensuing 2am chaos. This all had to do with housekeeping refusing to provide the daily service that our room rate was suppose to include (according to front desk). Asked to speak with resort manager twice and, to date (we are home now) zero communication. Asked concierge for contact info and they claimed not to know how to contact management.

I’m an owner at this property and have to say, money is better spent elsewhere. When you’re an owner, they don’t offer housekeeping every day. The restaurant on the Nanea property is a little bizarre in food choices, and last we were there I n July 2023, wasn’t even open for dinner. The only food option was the pool bar. And next door at the Westin Kaanapali, Pulehu had been closed since Covid, and no idea why they haven’t reopened it yet. Kids club is closed, and aside from pool dining areas, the food truck at the beach is open, but it’s walk up only, and good luck getting a table without long wait. All in all, a stressful vacation when you’re looking to unwind and feel pampered with great customer service. If you DO visit any pool at either property, good luck getting the servers attention. We’re literally there to spend money, and it’s like they don’t care. You’d think they have lots of staff to cater to your whims while at the pool, but nope. You have to hunt them down. All in all, I wouldn’t come here if not for the ownership we were duped in to, and the resale rules are so aggregious, I feel stuck. So we go, and I’m going again in June, but every time we go, we usually leave saying “let’s just give away our rooms and go stay somewhere else next time.” I won’t let it go to waste so here we go again, but for a seasoned traveler, who enjoys a little bit of splurge when taking my family to Hawaii, this isn’t it….

We’re owners and food and service has significantly gone downhill. We come a couple of time a year and frankly the food is horrible. The service is hit or miss. Some of the waitstaff is excellent and others are worse than anywhere I’ve seen. We struggled even getting water at the pool.

2nd time…. So, we are vacation owners, which means take this review with that knowledge in mind. For a family of 5, you can’t beat this place. Full kitchen, huge rooms, comfortable beds, balcony that can seat the entire family, gigantic bathrooms, excellent onsite bar and restaurant, gigantic pools for the kids, excellent location in Kaanapali. The only site gym is top notch, the beach side path was utilized daily, and we found the snorkeling right in front of and south of the resort to equal anywhere in Maui. We’ll be back. I recommend this place to families in particular