홈2 스위트 바이 힐튼 제킬 아일랜드(Home2 Suites by Hilton Jekyll Island)

Just stayed overnight. Tv selection was not good. I thought I could get peacock on your smart tv but no. Unable to do so. Had to go to local bar to watch the game. Only reason we stayed was because I was unable to cancel which I was upset about

I was disappointed in the cleanliness of this hotel. Bathroom was dirty, sheets were dingy, pillowcases discolored. When we told the front desk about the bathroom (which had hair and dust on the toilet seat and shower) they sent someone with a rag to wipe it down. Did not do much. Friend’s room next door was about the same. Wouldn’t stay here again.

Room was dirty especially bathroom, shower and toilet. Bed sheets were not crisp and fresh. Kitchenette area was full of crumbs on floor. Carpet had stains.

The hotel and area are very nice and comfortable, but customer service is not a priority here. The staff are clearly nice people, but they do not seem to have been trained to provide any customer service or to even be friendly. I booked 2 queen beds and they looked me in the eye and told me I did not. Once I showed them my booking receipt on ******* they said that was to bad and they didn’t have the room. They blamed *******. I asked them for extra linens for the pullout, since I didn’t bring extra blankets and they didn’t have them. We used towels & wore extra clothes to bed. After checking in with 4 different staff people we got moved to a room with 2 queens the second night. I was just happy to get 2 beds. There were many available rooms and I found it a bit pathetic they put us right by the elevators after all that, but I didn’t have the energy to say anything and talking to this staff was very difficult. They clearly didn’t have the tools or knowledge of how to provide good service.

We had an amazing stay. Very family friendly, clean and comfortable. One of the nicest room we had in a while. Easily accomodate a family of 4. There is a kitchen but only with a microwave, no oven or hot plate.

Our family went to Jekyll Island for the Christmas lights. The hotel was conveniently located, spacious, and the personnel were all helpful and friendly. We thoroughly enjoyed our stay.

The desk clerk was wonderful and informative. The location can't be beat. I do wish they offered amenities like lotion or conditioner. Good breakfast.

Great hotel, the elevator's inside light was out for our entire stay. Maintenance worked on it on Monday but the light was still out on Tuesday. There was a flashlight inside but didn't light it up enough. Other then that the staff was great, our stay was great. It would be nice if the pool was enclosed but none of the hotels seem to have an indoor pool.

Probably not the best assessment time since we arrived at the same time as a middle school student conference was happening. I felt sorry for the staff because half the kids were unruly but outnumbered the chaperones. Make sure no major activities are happening before booking. The beach was our only escape from the semi-chaos.