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I stayed nine nights at SENTIDO Æquora Lanzarote Suites with my husband, our three children (ages 16, 14, and 8), my sister's family (including her children, ages 2 and 1), and our dad. We usually opt for all-inclusive stays in Playa de Los Pocillos annually but have never visited this hotel. We were assigned three junior suites: two on the ground floor near the splash pool and one on the first floor (18 steps up) for my elderly dad and son. I would rate this hotel three out of five stars. This review provides an honest account of our experience. Check-in Experience When we arrived at 8 pm, there was only one staff member at the front desk handling check-ins, so we had to wait in line. The lobby was impeccably clean, bright, and welcoming. The staff member was polite but distracted, frequently interrupted by phone calls and colleagues needing assistance. Soledad, his boss, intervened several times and seemed dissatisfied with his performance. At one point, he disappeared into the back office for over 5 minutes, disappointing after a long day of travelling. Overall, the check-in experience was not very welcoming, and we were underwhelmed when we finally reached our rooms. Room Quality The rooms were excellent—extremely spacious and perfect for our family. The beds were comfortable, and daily housekeeper service was available. At check-in, we could opt for less frequent housekeeper service if desired. Free Wi-Fi was available in all rooms. However, the air conditioning was not enormously powerful, and the room could have been cooler. I have experienced better air conditioning in other hotels. The room had two sleeping areas, ideal for giving our older son his space. The main downside was the communal open bathroom area, which offered no privacy for toilet use or showers. I had to ask my son to leave the room while showering since dressing had to happen in the open. While we managed, the lack of privacy in the bathroom would not be suitable for travelling with friends or children's friends. It was an unusual setup I had never encountered in a hotel. Customer Service The animation staff at the hotel were exceptional. They tirelessly provided entertainment from early morning until late evening. Our children thoroughly enjoyed the kid’s club and especially loved the mini disco. Enes, who ran the kid’s club, was fantastic. He went above and beyond to ensure all the children had a wonderful time. We are grateful for his efforts and the enjoyable experience he created for our kids. Sadly, the remaining staff significantly impacted my rating of this resort. The rudest staff I have encountered in all my years of travelling. No staff member stood out for their friendliness or effort to enhance our experience. Many were rude and diminished our experience. The resort's size affected the staff, making guests a low priority. It was unusual and unlike any other experience, I have had. On the third night, at the Nautilus Lounge Bar & Terrace, we enjoyed our eve

Having stayed previously in a Diamond Resort complex on the Costa Del Sol we were hoping that Club Del Carmen would offer the same standard of accommodation and it did not disappoint. This is a fantastic small complex in a quiet area of Puerto Del Carmen literally across the road from a fantastic sandy beach. It is a short walk along the coast (5-10mins) to the start of the main ***** but there are bars and restaurants closer. The on site Baily Bar does fantastic quality food, well worth staying on site and having dinner here. We stayed in a 2 bedroom villa which has 2 bedrooms and a bathroom downstairs, one bedroom opens onto a terrace with sun loungers. Upstairs there is a living and kitchen area, another shower room with WC, and a balcony with table and chairs. The kitchen has everything you need including a dishwasher, kettle, coffee machine, hib and oven and large fridge freezer. Plenty of equipment to self cater if you want to pans pots cutlery etc. The apartment also has iron and ironing board. Spotlessly clean and well maintained. The on site pool is small but the complex is small and the pool never felt overly busy. The sunbed booking system is great means that there's no mad rush. Never an issue securing beds but the complex is so small most people seemed just to bathe on their patio or balcony.. Also the option to have freshly baked pasty and bread delivered to your room is something we used every day. Overall it's a brilliant complex with a great on site bar and restaurant in a fantastic location. All staff were very helpful and friendly and I wouldn't hesitate to recommend this complex. It was brilliant.

We stayed for 5 nights with a 2.6 years old daughter and she love the place( the pool, playground both indoor and outdoor, arcade, daily kids club). Every night entertainment for kids and adult which we enjoyed it too and a relaxing ambience just a short walk and you have the front beach of Puerto del Carmen. A top notch food service especially we include the Half board (free breakfast and dinner) and the food are sumptuous with different variety to choice from. I definitely recommend the place.

Second visit to this hotel and third one booked for next year. We stayed in the ‘Lanzarote” hotel as this is 2 hotels in one, had an amazing sea view apartment with 2 balconies, superb room. 4 pools and 2 are heated, aquatic aerobics and other games available every day. The food was really good for all inclusive, couldn’t fault it really, we had 10 days and didn’t feel that we got to that what are we going to eat stage, really enjoyed it all. The bit we love is the location, to the left of the hotel you can walk about 2 miles along the promenade, with the sea and beach all the way, to the old town, this has recently had a refurb and is lovely for walking/biking, you can walk right the way to the bottom of the airport runway and beyond. We didn’t go further than this but I think you can cycle the route right around to Arricife. If you come out of the hotel and go right you can walk another 2 miles or more all along the ‘*****’ where there are loads of bars, shops and restaurants, and beach areas, have had some lovely meals here, really lovely and great shops, walk right to the end 👍🏻 Also the buses are brilliant, a bus for 2, to Playa Blanca, stood right outside hotel, about 45 mins, €5.50 for 2 each way and roads are amazing,,, no potholes!! From the hotel you can also catch the bud straight to Teguise, same price for 2 and then back to Arricife where the only tall building on the island is, so easy and so much culture to see and enjoy, and as for the weather, they class January as their winter, well we had blue sky 8 days out of 10 and temperatures of 22-25” lovely and warm, but the evenings were quite cool, which was expected. The grounds are so clean and well looked after, and going across from the second hotel for meals was great for us as nice bit of exercise if having a pool day ☺️ Highly recommend ☺️

Nice apartment very close to the tourist ***** of PDC. Good shower and bed. Very clean. Quiet. Internet was free and functional. We ate in the restaurant twice for lunch which was nice. Didn’t try breakfast as it was too expensive. Access is via steep hills and lots of steps so not ideal for people with mobility issues but not a problem for our party. Pool was unheated so didn’t use it. If you like PDC then this hotel it worth a look.

Went there for breakfast and it was delicious. Went there for an evening meal and it was outstanding. Great service and stuff all so kind and thoughtful. Food also really fresh and very quick. Also would like to add it’s very helpful with children as for pushchairs and a park opposite from the restaurant. Would recommend:)

Staff was great and very helpful. Jonathan was great and energetic ! The pool was great and the life guard too. It’s a stone throw away from markets , touristic events etc The only gripe I had was with 1 mm ants ? That popped up in the kitchen and bathtub was worn. But it wasn’t dirty. Cleaning lady also cleaned everyday. Definitely a lovely stay for the money and amazing staff.