We came to this hotel during the Easter half term. The location of this hotel is excellent, 15mins away from the airport and right on the beach. This meant you could spend the day at the beach and pop back for your drinks and food. Talking about food…. It wasn’t great unfortunately. We would get to the restaurant for the opening times and we found the food to be cold, not luke warm… cold. There was your usual pizza, pasta, chips etc but even the kids food wasn’t that great. It’s such a shame as it looked delicious and we firmly believe if it was hot, it would have been delicious. The restaurant gets extremely loud aswell which I suppose is to be expected. Help yourself drinks available from a few stations within the restaurant. The sangria was lovely!! Now onto the snack bar….. To me, the location of this seemed odd as it’s at the end of the resort where there is a perfectly good ‘hut’ located by the middle pool that wasn’t used? This meant any time you wanted to get a different drink you had to go all the way to the snack bar just to change your cup. The drinks at the snack bar were great - cocktails were lovely…. Just ask for extra alcoholic. Whilst I understand the want for the hotel to be sustainable, the whole tokens system was a bit baffling, when we handed back our tokens when we left we were not asked for our hotel number (so in effect could have taken the cups home), but they charge you €1 to replace your cup if you lose it or your token. There were always plenty of cups around so it just seems to me it was to make money. Talking about “sustainability”… I completely get it and commend the hotel for trying. But to point blank refuse to put the air conditioning on when the temperatures are reaching very high 20’s is unacceptable. The rooms are stuffy which made sleeping (or lack of) very uncomfortable. We were given one fan, which did absolutely nothing and even that was very noisy so you couldn’t leave it on. The staff here are absolutely amazing, everyone. The maids, reception, bar staff, animation team - all excellent. There seems to be three seperate animation teams but they all do the same thing? It’s a bit odd. Over all, we unfortunately wouldn’t return based on the food.
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