브렌트포드(사이온)에 위치한 힐튼 런던 사이언 파크에 머무실 경우 차로 5분 정도 이동하면 템스 리버 및 왕립 식물원(큐 가든)에 가실 수 있습니다. 이 스파 호텔에서 켄싱턴 하이 스트리트까지는 11.6km 떨어져 있으며, 14.4km 거리에는 하이드 파크도 있습니다.
마사지, 전신 트리트먼트 서비스, 얼굴 트리트먼트 서비스 등이 제공되는 스파에서 럭셔리한 분위기를 맘껏 즐기실 수 있습니다. 레크리에이션 시설로는 헬스클럽 및 실내 수영장 등이 있습니다. 이 호텔에는 무료 무선 인터넷, 콘시어지 서비스 및 웨딩 서비스도 편의 시설/서비스로 마련되어 있습니다.
시설 내에 위치한 레스토랑 The Restaurant에서 영국 요리를 즐겨보세요. 여기에는 다양한 음료가 제공되는 바/라운지 및 탁 트인 정원 전망까지 갖춰져 있으며 날씨가 괜찮은 날에는 야외 좌석이 마련되죠. 또는 편하게 객실에서 24시간 룸서비스를 이용하실 수 있습니다. 아침 식사(주문 요리)가 주중 06:30 ~ 10:00 및 주말 08:00 ~ 11:00에 유료로 제공됩니다.
대표적인 편의 시설과 서비스로는 간편 체크아웃, 드라이클리닝/세탁 서비스, 24시간 운영되는 프런트 데스크 등이 있습니다. 시설 내에서 무료 셀프 주차 이용이 가능합니다.
LCD TV 시청이 가능한 137개 객실이 마련되어 있습니다. 무료 무선 인터넷을 이용하실 수 있으며 디지털 채널 프로그램도 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 욕조 또는 샤워 시설을 갖춘 전용 욕실에는 레인폴 샤워기 및 무료 세면용품도 마련되어 있습니다. 편의 시설/서비스로는 노트북 보관이 가능한 금고 및 책상 등이 있으며 객실 정돈 서비스는 매일 제공됩니다.
'Mixed Experience at Hilton Syon Park: Room Delays, Unexpected Pool & other charges
Rating: ★★★☆☆
I recently stayed at the Hilton Syon Park for four nights and had a mixed experience overall. While the hotel had some positive aspects, there were also a couple of disappointing aspects that affected my overall satisfaction.
Let's start with the positives. The majority of the staff members I encountered during my stay were friendly and helpful (80% are foreigners). They were always ready to assist with any questions or requests, which made me feel welcomed and valued as a guest. Additionally, the hotel's breakfast, while very basic is just acceptable. The room was quite spacious and beddings satisfactory.
Unfortunately, there were a few issues that detracted from an otherwise pleasant stay. Firstly, upon checking in at 5pm, I was disappointed to find that my room was not ready until 6:30pm. Although the gentleman at the front desk was kind and apologetic about the delay, it was an inconvenience after a long journey and negatively impacted my initial impression of the hotel.
Another unexpected disappointment was the pool usage policy. I was surprised to discover that there was a charge of £25 per person for a 90-minute session to access the hotel pool, something that isn’t mentioned anywhere on trip.com. Considering the Hilton brand and the premium I paid, I did not anticipate such an additional cost for utilizing the pool facilities. This seemed disproportionate and out of line with the expectations I had for a hotel of this caliber. I heard other people complaining about it, even others complaining that they had paid for it and it was smelly.
Additionally, it's worth noting that while complimentary water was provided in the room on the first night, I was surprised to find that there was a charge for the water on the following nights. This was unexpected, as I would have assumed that water would continue to be complimentary throughout my stay. It would have been helpful for this information to be communicated clearly, again not a nice feeling from a Hilton.
On the whole, while the Hilton Syon Park had several positive aspects, such as friendly staff and an acceptable breakfast, there were a few disappointments that affected my overall impression. The delay in room availability during check-in, the unexpected charges for pool usage, and the shift from complimentary to paid water in the room were not in line with the level of service and value I expected from a Hilton.'