쇼어게이트 호텔(Shoregate Hotel)

Pleasant and memorable

Need to make some improvements to the furniture and overall hotel condition

We stayed in this clean hotel for 2 weeks during our summer vacation. Everything works in this hotel. The lift is reliable, hot and cold water with reasonable pressure. The restaurant is open 24 hours and the breakfast buffet has acceptable standards. Their rates are reasonable. The staffs are courteous and helpful. The porters are helpful during checking in but they could do with more porters to help with hand baggages on subsequent days

A big thumbs down to hospitality of this hotel. Staying with my brother, being pure vegetarians from India, we ordered our food from Indian restaurant, after long day in field. I called room service to send 2 empty plates and 4 spoons. To my surprise, the person refused to provide unless we buy food from the hotel. I explained that they do not provide the food we eat, he still refused. I called front desk and asked for cooperation explaining my problem. After 5 minutes I was provided with 1 plate and 1 spoon for 2 persons. Waiter communicated me precisely that I can be provided only this, nothing more. If I was owner or senior management of this hotel, I would have fired GM and FnB manager of Shoregate Ekeja without wasting a second. They treat like they are doing favour to guests by providing basic amenities

If you're looking for an exquisite and friendly hotel, a helpful staff that would ensure you're happy, then Shoregate IS NOT for you. I have used this hotel three times in June, very bad experience. On Monday, six staff from my office -at my recommendation - lodged there. My office booked and paid 600,000 upfront to cover initial expenses. I was the last to check out today, they insisted I cannot leave and barricaded the door with security. They accused my office of not paying a balance of 220,000. I called .y office and they sent payment advise but Shoregate refused to listen. After restricting my movement unlawfully because the room was not booked in my name, I was forced to pay the sun of 220,000. Worst thing is the staff made no bones about this, they assured me they will NEVER let me leave.

Check in/out efficient. Staff very friendly and helpful. Cracked handbasin in the en-suite. One child was screaming constantly for several hours in the bar and restaurant area unchecked. Why?

So convenient , quiet and comfortable night

Nice place, will do it again.

Overall a nice place. The kitchen is good and offers a variety of both local and international dishes. Good value for money.