벨라지오 비치 리조트 & 스파

호텔은 좋고, 방도 크고 편안합니다. 쿠키가 있는 음식과 음료가 정말 맛있고 놀라운 카페입니다. 직원들은 정말 친절해요. 카이트서핑에 좋은 해변. 우리가 얻는 가격은 이 표준에 대한 법률이었습니다. 하지만..... 나의 실망스러운 점은 객실 전망에 대해 추가 비용을 지불한다는 것입니다. 1층에 1176호가 있는데 우리 생각에는 수영장 전망이라고 생각합니다. 죄송합니다. 아마도 2층이 더 나을 것 같습니다. 별 5개를 주고 싶지 않은 이유가 바로 이것이다......

This place has the worst and most unskilled guest relations manager I have ever met. We went to him with 2 complaints, the first was that we found what looked like BLOOD STAINS on our bed sheets, he didn’t take any action, just apologized, chatted with us briefly, then left us and went to other guests. What happened in handling the second complaint though left us FURIOUS. We were woken up by a call at 12 am from Mr. Tamer at the reception asking a casual question that he could have asked any time earlier. We went to Mr. Michael, the guest relations manager, the next morning to file a complaint and he literally left us even more shocked and upset. He kept making excuses for the receptionist behavior, we asked him what would happen next now that we had submitted a complaint and he literally didn’t have an answer or simply didn’t want to give us one. He kept bluffing in poor English that we couldn’t make sense of, then hours later he sent me a message saying that Mr. Tamer (the receptionist) will “provide all the necessary information”. Mr. Tamer was the one who handled our check-out, and unsurprisingly he acted like nothing happened. Up until that point we liked the place and service and were even ready to overlook the sheets situation and leave a good review, the food was really nice and the restaurant workers were amazing. But safe to say that the guest relations experience ruined the whole thing for us.