인기 휴스턴 레지던스 인 호텔

The absolute worst Marriott experience ever! Rude lazy front desk staff old outdated room. We flew in and had been up since 3am and requested early check-in I was OK with a few hours without a room but 6 hours as a honors member was ridiculous. I went to the desk and asked again and was told nothing was available yet I asked for my checked baggage and woke my daughter up to leave and miraculously a manager appeared saying she had us a room. The guy at the desk we dealt with prior was completely clueless and the others were just plain rude. It is cool tonight and we called twice for someone to lite the fire pit but no one showed up after waiting over an hour still no fire. I have never left a bad review and have been faithful to Marriott for over 25 years. If this is what Marriott has to offer these days I'm over it. Don't stay here if you're expecting anything more than being treated like a bother. That's not what I go on vacation for if so I'd stay at a roadside inn. Rude lazy and uncaring look further for a place there's plenty nearby.

우리는 몇 밤 동안 여기에 머물렀고 그것을 철저히 즐겼습니다. Memorial City 지역의 조용한 안전한 동네에있는 I-10 고속도로에서 멀지 않은 곳에 편리하게 위치해 있습니다. 우리가 늦은 오후에 도착했을 때, 우리 프론트 데스크 서비스 직원은 매우 도움이되었고 친절했습니다. 우리가 식당 추천을 요청했을 때, 그는 우리에게 몇 가지 제안을했고 우리는 그들 중 한 명에게 가서 훌륭한 저녁 식사를했습니다! 이러한 제안을 위해 프론트 데스크에 Kudos. 우리는 도착하자마자 우리 방에 있었고 모든 것이 순서대로 진행되었습니다. 이 지역에는 도보로 갈 수있는 거리에 많은 레스토랑이 있습니다. 큰 식료품점, 약국 및 주유소는 모두 호텔에서 1 마일 이내에 있습니다. 매우 추천하는.

I stayed here for 2 nights after the derecho storm left my home without power. This is a great location in the Galleria and convenient. Access in and out of parking lot was easier than expected. Check in was quick and efficient and I was given easy to understand instructions for accessing my room (hotel is a courtyard layout). Room was very cold when I entered which was extremely appreciated considering it was 100 degrees outside. Room was very clean and the kitchen was stocked with necessities including a coffee maker. Bed was medium comfortable (a little firmer than I would like). I brought my dog and there was a pet relief area by the parking. Had to compete with cleaning staff for the elevators a few times. But i would stay here again.

This review is more about my experience with management and their lack of attention to what was an uninhabitable room. I gave them several opportunities to make it right and they failed miserably. I had stayed here several times before and had good experiences which is why I made a reservation again in June. When I checked in I discovered that the air conditioning wasn’t working properly so I called the front desk. To their credit they sent someone from maintenance right up to address the situation. They changed the unit out and said they would be back in a couple of hours to make sure it was working properly. I had a client dinner that evening and told them I wouldn’t be there but that I appreciated them checking back to make sure the room was cooling down. They said they would come in and check in my absence. I returned about four hours later and the room was not cooler and I promptly called the front desk. They informed me that maintenance had left. I asked if they could switch me to another room and they said that they only had one other room and it had the same issue. I hung up and tried to make the most of the situation and try to go to sleep. It was too hot and impossible to fall to sleep. I called a few other Marriott properties in the area and finally found one with an available room. It was close to 1am at this point and I had an important meeting in the morning. I packed my stuff and went down to the front desk to explain the situation. The night auditor said he understood and made a note to have the front desk manager call me. They never did and proceeded to charge me for the room. I called the following Monday and spoke with the on duty manager. I did not think it was right that they charged me for the room considering my experience but the manager said that only the GM could reverse the charges. I asked her to have them call me and she suggested I leave the GM a voice message. I left a voice message and never received a call back. I called back again a few days and left another message for the GM and never received a call back. Really unfortunate because if they had made the situation right, I would have given them another chance but not now. I will be taking my business elsewhere and telling all of my colleagues to do the same

I booked this hotel based on stars and without looking at the actual reviews. I should have looked at the reviews and pictures. I was in town for a stressful reason so I didn't have the time or energy to complain and really, there wasn't any sense in complaining. This place has been run down for quite some time, and complaining wouldn't have made it better. I figured I would just make do but I also discovered I had only hand towels in my room. I called the front desk and the person who answered had to ask me what room I was in, so obviously, even their phone systems are so outdated that it didn't tell her that information. I waited about twenty minutes and called again. She let me know that they were waiting for the dryer. !!! I used a hand towel because I had to leave. When I returned, no towels had been delivered. I went to the office to get them myself. The phone no longer worked - it only gave a busy signal. The person in the office looked like she was half asleep and sitting on her own phone but she kindly gave me towels. The unit itself was filthy with grime on the doors. The toilet paper holder was falling out of the wall. There was peeling paint and damage to walls and furniture. There wasn't hot water. It got just barely warm enough to tolerate. All in all, it's just awful and needs a complete overall. The fact that this is a Marriott property is incredible. Someone needs to do a site visit and then begin the renovation process.

부동산은 실제로 매력적이고 깨끗한 시설입니다. 매우 친숙한 프론트 데스크 직원이 한 명 있었는데, 그는 친절한 말을하고 말하려고 노력했기 때문에 프론트 데스크를 걸을 때마다 환영을 느꼈습니다. 방은 깨끗하고 매일 서비스를 제공했습니다. 아침 식사는 충분했습니다. 작은 수영장이 특별한 필요 후원자를위한 램프 액세스에 깊은 인상을 받았습니다. 원래 예약했던 것부터 객실 유형과 그 이후의 요금 변경에 문제가있었습니다. 프론트 데스크 / 관리자는 신용 카드 요금을 조정하려고했지만 몇 번의 이메일과 며칠이 걸렸습니다. 또한, 그들은 청구서에 $ 7/day 주차 요금을 추가합니다. 나는 왜 -이 호텔에는 발렛이없고 특별한 주차 구조가없는 이유를 확신하지 못합니다 - 그것은 총 찢어졌습니다. 우리가 첫날 밤에 도착했을 때 흥미로웠다. 우리는 프론트 데스크에서 체크인하고 얼음 기계가 어디에 있는지 물었다. 우리는 프론트 데스크의 여성에게 얼음 기계가 없다고 들었다. 우리는 얼음 제조기를 켜라고 들었다. 방 냉장고와 얼음은 몇 시간 안에 올 것입니다. 내가 여전히 프론트 데스크에있는 동안, 두 명의 신사 님이 프론트 데스크에 와서 같은 질문을했습니다. 같은 여성은 두 사람에게 기다리라고 말했고 그녀는 그들을 돌볼 것입니다. 음.

I was due to stay for 3 nights and checked out after 1! I arrived to find my room (430) run down, dirty and look liked it had been cleaned in a rush or not at all. I was concerned before I arrived in the room as the lobby, hotel and elevator had a look of being tired, dirty and rundown. There are signs everywhere about needing to book housekeeping in advance and when you see the disgusting way the rooms are maintained by housekeeping you wonder why bother as they are not clean when a new guest arrives! The dust and dirt was just vile. They have a sign saying that they follow Covid cleaning protocols, this is a blatant untruth in this room and covid is the least of your worries here as based on the cleanliness of my room Listeria and other dirt based viruses are a bigger risk factor, When discussing with other guests they said their rooms were the same. The heating/AC was so loud in the room and the vent cover was hanging off the wall. I tried to call and then visit the front desk to let them know these things, but there was no one there each time I tried. When I checked out I was waiting for someone to come to the desk and after a few minutes the Manager stepped out of his office to attend me. He asked how my stay was and I let him know the issues. There was no response other than surprise on his face, no apology and no discussion about how it can be rectified, he just did not seem to care. They seem to be a nickel and dime operation as they even charge you $6 to park in an unsecure parking lot out front that is not busy, I think it is a liberty when properties in low demand areas charge for parking, its just another hidden revenue stream. The breakfast is very basic and they offer the least possible that they need to offer under the brand guidelines. I stay at many Residence Inns and this has to be one of the worst I have ever stayed in. Photos below are evidence of the above.

휴스턴(윌로브루크)에 위치한 레지던스 인 휴스턴 북서/윌로우브룩에 머무실 경우 5분 정도 걸으면 Mountasia Houston 및 윌로우브룩 몰에 가실 수 있습니다. 이 호텔에서 시티센터까지는 23.3km 떨어져 있으며, 25.1km 거리에는 메모리얼 시티 몰도 있습니다.실내 수영장 및 24시간 피트니스 센터 등의 레크리에이션 시설을 즐기실 수 있습니다. 이 호텔에는 이 밖에도 무료 무선 인터넷, 피크닉 공간 및 바비큐 그릴도 마련되어 있습니다.아침 식사(유럽식)가 매일 무료로 제공됩니다.대표적인 편의 시설과 서비스로는 비즈니스 센터, 간편 체크인, 간편 체크아웃 등이 있습니다. 시설 내에서 셀프 주차(요금 별도) 이용이 가능합니다.벽난로 및 LCD TV 등이 갖추어진 96개의 객실에서 럭셔리 분위기를 만끽하실 수 있습니다. 주방에는 대용량 냉장고, 오븐, 쿡탑 등이 갖추어져 있습니다. 무료 무선 인터넷을 이용하실 수 있으며 케이블 채널 프로그램도 구비되어 있어 지루하지 않게 시간을 보내실 수 있습니다. 편의 시설/서비스로는 책상, 전자레인지 등은 물론, 무료 시내 통화 서비스가 지원되는 전화도 있습니다.

나는 즐거움과 일을 위해 자주 여행합니다. 여기 직원들은 매우 친절하고 환영합니다. 나는 그들이 내 체류를 최대한 활용하기 위해 나간다고 진정으로 느꼈습니다. 내 개는 나와 함께 여행했고 직원도 버릇이되었습니다. 곧 다시 돌아올 것입니다. 이것은 항상 휴스턴에서의 숙박을 위한 첫 번째 선택이 될 것입니다. 이 호텔의 직원은 최고 수준입니다! 그것에 대해 모두 감사합니다. 이 방문을 다른 속성에서 돋보이게 했습니다. Ross와 나는 곧 다시 방문하기를 기다릴 수 없습니다!