I-10 West/Energy Corridor

Arrived at hotel to check in, unfortunately there was no one at the desk. Waited with another customer for approximately 10 minutes still no one came to the desk. Other customer lost his cool and started ringing a desk bell which we had attempted previously. Felicia finally came out from the back to attend to us. When it was my turn to check in it took her approximately 30 minutes to figure out how to obtain my reservation and give me a key to my room. Throughout this process she never once apologized or explained why she was experiencing a delay in processing my entry. Extremely poor customer service at this facility. I contacted Marriott and they in turn contacted the management. Management called me to inform me that they had no record of my staying there. I have the paperwork with the exact address of the location. I cannot recommend this hotel to you.