They didn't have our room ready, we had to change from a double bed to a king room because it wasn't ready (after 3pm), the shower wall was cover in hair, I left the room for the day, when I came back to sleep the bed was covered in hair, the kind that looks like ***** hair. I went to reception and the overnight lady said they were fully booked so she couldn't change me to another room, I asked for new sheets and she said she didn't have any, and that I needed to go back in the morning to asked for clean sheets!!!!!!!! I had to (barely) slept in an uncovered mattress. Plus I had to pay for the room again at the hotel because they didn't see my payment from the app and I'm still waiting to get my refund. Awful experience, i won't use this site or the same hotel ever again.
번역