비치 하우스 리조트 힐튼 헤드(Holiday Inn Resort Beach House)

I had such a great experience in Hilton Head

Good front desk staff. Clean and easy to navigate.

Booked 1 night at this particular hotel based on the location, reviews, and specifics to include the pictures of the resort. Little to say, the resort was nothing like I anticipated or expected when booking the reservation. My husband and I drove over an hour, out of our initial way, for this resort based on the details of the hotel. The 1st issue was it was under construction so the “ocean view” was nothing more than heavy equipment and jackhammering at 7 am the next next morning. All I wanted was to take a hot bath once we arrived, but nope! There were no rooms with tubs, only stand up showers. They advertised renovated rooms, but there is still serious repairs needed such as the sliding doors to the smallest balcony ever, was leaking so there was black mold all around the doors and curtains along with blood stains on the actual curtains themselves. I had a zoom call at 8 am, the next morning, and specifically asked the agent on duty, when I checked in, if there would be construction going on then and was told absolutely NOT, but guess what, I woke up to the jackhammering so my ZOOM call was absolutely embarrassing. When these issues were brought up the agent on duty, she had no care or empathy of the dissatisfaction of disappointment. She offered 2 free breakfast coupons and lunch coupons, which was irrelevant to the misleading information about the resort, and stated a manager would contact me, but again, never heard from anyone.

Loved the fact it’s on the beach, but there were no amenities (no pool or outside bar) to enjoy due to construction/remodel. Room was decent but had bad smell of mildew.

We were not told the pool / Tiki Bar were under construction! That is what we go for! That was very disappointing! Kinda ruined our 3 night stay! We are senior citizens and can’t make this trip more than 3 times a year, but always stay at the beach house for the last 50 years! We should be honorary members, instead of keeping us left out of the know! Nancy and Tim Wood

Wasn’t told when I booked the property is under heavy landscaping renovation, I would’ve stayed at another hotel

Hotel was clean, in spite of lots of sand! Staff was mopping hallway when we arrived. Bathroom had a bit of mildew, but shower was hot and had decent pressure. Room was clean. Overall, a bit noisy with noise from other guests and construction. But worth it to be right on the beach.

The ocean view we were supposed to have did not exist. We reserved 4 months ago and still got a terrible view room. When we asked to move we were told nothing was available. The next day after 1:00 they did say we could move, but by then we had completed unpacked and were two hours away

Nice comfortable room, good location Pleasant, friendly staff One downside was the strong oil smell of elevators and elevator lobby area