We booked a room with Kingsize bed, when we arrived the room wasn't available.
The clerk at the front desk didn't communicate with us at all, the supervisor told us that we could get a Kingsize bed room the next day, which they took care of.
The supervisor and staff were very friendly and helpfull, except the young clerk at the front desk. It seems that booking made via a third party doesn't guaranty the room you booked. (this was the explanation of the supervisor).
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