매너 오브 그로브 호텔(Manor of Groves Hotel)

Didn't realise pool for kids is from 3pm weekdays. Got charged again after prepaid my room. Other than that it's a comfortable stay with spacious room and bed. Free parking. Perfect temperature of the whirlpool and swimming pool.

Great hotel tucked away in the countryside within a reasonable distance to Stanstead- pool is good as is the new steam room - jacuzzi could he hotter

Quiet and lovely atmosphere

We had problems finding the entrance. We ended up at the function room and the telephone signal was too bad for me to phone reception to ask where I was. Better lighting at the entrance would help. We got to the rather pricey breakfast rather late and it had been there for a very long time. We had some lovely fresh fried eggs on request. The swimming pool was wonderful.

Amazing venue for any event, had a great night at this hotel and would definitely recommend to everyone.

Very noisy guests all night. Watching prob, drinking at 4am on a Wednesday! Also staff uninterested and room very dirty with holes in the wall

The hotel looks great when you pull up. However, my room was quite dated with peeling wallpaper. The shower was nice and powerful, though. Food in the restaurant was very average, despite not being cheap. The real issue I have with the hotel is that they tried to charge me for a meal that my colleague had already paid for. Naturally, I challenged it, but they printed off a detailed breakdown of all the food and drinks we'd had. Not what you expect and it may catch someone else out when they are checking out of the hotel. Would not return.

1. Staff - reception staff and cleaning staff helpful and kind - many thanks to them. 2.Spa on the other hand - I do not expect to be greeted with "what do you want buddy" - very rude and disrespectful. Jacuzzi was not nearly hot enough. Towels should be provided at the spa. 3. It is very dangerous that the front of the hotel is unlit at night 4. Fridge needed in the room, should be part of the offer at this level of hotel. 5. Bathroom good and mattress very good 6. Nice country walks around hotel

Nice location, grounds, spa/pool facilities, restaurant. A number of issues let it down. Postcode given in sat nav leads along very narrow country lanes to rear of hotel with no easy way back round to the front. Electricity in room didn't work. Suspect faulty circuit breaker but staff wouldn't confirm. After repair, key card didn't work. Back to reception again for replacement. Rain leaking into foyer and into lift shaft. Noisy room from compressor (bar cooler?). Noise from music testing in events space at 7am! No safe box in room.