하노이, VLXD LY DUNG 근처 호텔

Phòng view ổn nhưng nói thực thì phần cskh chán không tả được. Mình đã đặt phòng trên Trip đến nơi thì lễ tân báo phòng mình cho người khác ở mất rồi, bảo mình up lên phòng khác view hồ, trong khi phòng mình đặt trên app cũng ghi rõ view hồ rồi. Nhưng vì lúc đó gấp nên cũng đành trả thêm tiền để ở thôi. Phòng tắm thì không kiểm tra kĩ để thiếu mất dầu gội

호텔은 좋은 위치에 있습니다. 여기 왔을 때도 서비스가 꽤 좋았고 사정으로 방을 취소하게 되었는데도 여전히 열정적으로 응원해주셨어요. 다음 방문을 희망합니다.

The good news - the 2bedroom apartment was excellent value - clean, spacious and well laid out. We did have to get a technician in to sort out a noisy aircon (old unit) - but this was done promptly without fuss. A huge bottle of drinking water (same size of those for water coolers) is provided - and we definately appreciated this. The apartment is also very quiet and well soundproofed. We were very happy with the apartment - excellent value accomodation wise. Customer service was OK. We interacted with three different staff and the a staff at the buffet breakfast. The three counter staff could speak good English - we had difficulty with the lady at the buffet breakfast who spoke little English. Overall service level was OK but not the best. I found that the service from the doorman the excellent - a smile and a greeting when opening the doors. Although the staff were polite, we never felt the warmth that we experienced from other Vietnamese hotels (we have stayed at a range of 4* and 5* accomodation). For example, when trying to figure out where to eat dinner, talking to the counter staff was like talking to a polite chatbot - you had to ask exactly the right question to get a helpful response. Do note that the gynm is very small - it was smaller than our apartmeent. With the 3 of us in the gym, we found it rather squeezy. It is airconditioned though and towels and water are provided. We did not use the pool. The UGLY: The hotel provides the option of a buffet breakfast at VND346500/pax (about USD 14.50 ) - which we opted for. This is served in the inhouse Japanese restaurant. You have to choose a Japanese main course from two options - and you have access to a (tiny) breakfast buffet. However, I would not recommend the breakfast - its very poor value for money and the food provided is not of a good quality standard. Not the best tastewise either. When we were told one of our main courses was not avaialble (we were there at 8am at an empty restaurant) - my wife remarked that the option of Japanese main course appeared to depend on what was leftover unsold from the previous night at the restaurant. The provided coffee was so awful that I found that the 3-in-1 premix tasted better. See the attached picture for the (tiny) range of buffet options on offer. Again , strongly recommend you avoid the breakfast buffet. The overall exterior doesn't appear to have been maintained for years. Of course this could be due to air pollution. This didn't impact our stay materially though - although it could be an eyesore for others. The hotel is well situated and West Lake is easily accessible through the hotel back gate. Its also 15min away to Lotte Metropolis via Grab cab. In summary, we enjoyed the apartment stay - but dreaded the morning breakfast. Overall - still recommended for excellent value and location though.

I was amazed at the hotel. The room was beautiful and large, has a minibar, a nice tv and breakfast was served. The breakfast consisted of a normal Vietnamese breakfast including eggs, some sweets and fruits as well as, café, juices and water the hotel was very clean and the bathroom well stocked. The front desk was extraordinary. Very helpful in helping me find places to change money, including drawing me a map. I checked in for an extra night unaware my friends out of town had rented me a private car to drive me 150 kilometers north of Hanoi. I checked out thinking I had lost the money for the extra night. To my surprise they refunded me 3/4 of the price. The are is full of shops and restaurants, also within walking distance to attractions. I want to thank the front desk for their help. I will stay there upon my return south.

호텔의 위치는 비교적 외진 곳에 있고 작은 경사를 내려가야 하지만 호텔 객실은 매우 넓습니다. 침실 1개, 거실 1개가 있는 호텔 아파트형으로 매우 깨끗하고 조용하며 가성비 매우 좋습니다.

Stayed here for two nights as a Bonvoy Titanium. The Sheraton accommodated us in a standard river view room on the first night, and upgraded us to an Ambassador Suite for the second night. Notwithstanding the suite upgrade, we elected to check out early (original reservation was for three nights) given that the rooms were very old with thin walls and did not provide for a good night's sleep. We found the Sheraton to be poor value for money, with a price point that was not commensurate with its hard product. For example, the beds in both the standard room and premium suites were hard. However, the showers were newly refurbished and had good water pressure. The furniture was old and the entire property had a classic look and feel with dark lights in both rooms and public areas. Even the Ambassador suite we moved into was quite run down, albeit spacious. There was a pesky feature where the air conditioning units activated at different times, creating air vacuums that resulted in interior doors knocking against their frames which disrupted sleep. The walls were also paper thin and we could hear an argument from a guest next door. Based on hard product alone, I would give the Sheraton 2*. The last time I stayed in a Sheraton that was so old and run down was the Sheraton Libertador in Buenos Aires which lost its flag soon after. But the property made up for the weak hard product somewhat with good service. This was true especially at the Club Lounge which also had a good F&B spread. Tuan at the front desk worked hard to make a suite available for our stay and was successful in moving us on the second night. He hoisted in my observation that colleagues told me that the Sheraton Hanoi was old but typically made up for it by having spacious suites for Titanium/Amb upgrades. While we did not get a suite for the first night, we were pleased to be able to see what the Sheraton had to offer on the suite front for the second night. On balance, we wouldn't return to a standard room at the Sheraton for the typical asking price of around USD200+. We moved to the Pan Pacific for our last night which we found to be more conveniently located and also significantly better value for money, even though I'm a GHA mid-tier member rather than top-tier. I understand the Sheraton Hanoi is planning a multi-year upgrade to both exterior and interior facilities. This cannot happen soon enough. I look forward to returning when the refurbishments are complete.

오래전 지어진 건물답지 않게 깨끗하고 관리가 잘 되어있어요 야외 수영장은 아주 괜찮았습니다 조식도 그정도면 괜찮으면이였어요 쌀국수가 맛있었습니다 매일 먹었답니다 ㅎ 다음 하노이 일정이 생기면 또 예약할거같네요!! 위치도 미딩이나 호안끼엠~~ 가까운 거리입니다~~~ 맞은편 탑오브하노이는 야경이 좋답니다

호텔 직원은 정말 친절하며 공식 체크인 시간 전에 별도의 방에 수하물을 보관할 수 있습니다. 위치는 구시가지에서 차로 20분 거리에 있지만 근처에 많은 카페, 레스토랑, 바가 있습니다. 방은 괜찮습니다. 불행히도 얇은 벽 때문에 시끄럽고 엘리베이터와 하우스 키핑 룸과 가까운 위치입니다. 아침 식사는 괜찮습니다!

VNAHomes 아파트 호텔은 훌륭합니다. 나는 새로운 아름다운 왕 방에서 일주일 동안 머물렀다. 샤워 시설이 훌륭했고 아파트에 천 세탁기가 있었습니다. 가격은 매우 합리적이었습니다. 동네가 조용해서 마음에 듭니다. William을 포함한 전체 직원은 제가 머무르는 동안 매우 도움이 되었습니다. 모두에게 VNAHOMES ApartHotel을 적극 추천합니다.

한국인들이 오기 너무 좋은 위치에 있습니다 길건너가 바로 한인촌이라 한식당들 즐비하고 편의점과 마트가 1층에 있어 너무 편했습니다. 숙소는 깔끔했고 전망도 좋았습니다. 호스트는 최선을 다해 불편함을 없애주려 노력하였고 친절했습니다 그리고 현지인 게스트가 방문하는것에도 어려움없이 가능했습니다 다음에 하노이를 여행 온다면 꼭 다시 여기 올것입니다. 참고로 스타벅스도 1층에 있어 걸어서 1분이면 갈수있습니다.