Stayed here for two nights as a Bonvoy Titanium. The Sheraton accommodated us in a standard river view room on the first night, and upgraded us to an Ambassador Suite for the second night. Notwithstanding the suite upgrade, we elected to check out early (original reservation was for three nights) given that the rooms were very old with thin walls and did not provide for a good night's sleep. We found the Sheraton to be poor value for money, with a price point that was not commensurate with its hard product. For example, the beds in both the standard room and premium suites were hard. However, the showers were newly refurbished and had good water pressure. The furniture was old and the entire property had a classic look and feel with dark lights in both rooms and public areas. Even the Ambassador suite we moved into was quite run down, albeit spacious. There was a pesky feature where the air conditioning units activated at different times, creating air vacuums that resulted in interior doors knocking against their frames which disrupted sleep. The walls were also paper thin and we could hear an argument from a guest next door. Based on hard product alone, I would give the Sheraton 2*. The last time I stayed in a Sheraton that was so old and run down was the Sheraton Libertador in Buenos Aires which lost its flag soon after. But the property made up for the weak hard product somewhat with good service. This was true especially at the Club Lounge which also had a good F&B spread. Tuan at the front desk worked hard to make a suite available for our stay and was successful in moving us on the second night. He hoisted in my observation that colleagues told me that the Sheraton Hanoi was old but typically made up for it by having spacious suites for Titanium/Amb upgrades. While we did not get a suite for the first night, we were pleased to be able to see what the Sheraton had to offer on the suite front for the second night. On balance, we wouldn't return to a standard room at the Sheraton for the typical asking price of around USD200+. We moved to the Pan Pacific for our last night which we found to be more conveniently located and also significantly better value for money, even though I'm a GHA mid-tier member rather than top-tier. I understand the Sheraton Hanoi is planning a multi-year upgrade to both exterior and interior facilities. This cannot happen soon enough. I look forward to returning when the refurbishments are complete.
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