더 신드베드

good for relaxing and have nice beach .Staff ls are supportive & nice. Very green and has good pools rooms very clean and no nose . wifi covered for all areas & have amazing views .. Restaurants are ok but not that much. Transportation to airport or to city expensive comparing to online ordering.. But over all was good

Far from the standards of a 5 star hotel. During the first night we found 3 cockroaches in the space of 10 minutes (see pictures). It was explained to us "this can happen and it is normal in this country". We requested to change room and even though we did not find roaches in the new room we were in fact downgraded (the most important for us was to not sleep with roaches). The next day we complained because we had paid for a room close to the beach, and we were then transferred to a new equivalent room as we had paid for it. What I find quite surprising is that nothing was done to remedy this experience, e.g. they could have upgraded us (the hotel was almost empty so rooms were available). If we forget about the event with the roaches, we found the room confortable. Having said that the bathroom is a disappointment, you will find mold in the shower (see picture) and our bathroom was equipped with a shower curtain. During our last night, water started dripping from a crack in the ceiling (see picture). On top of the above, you have to pay for water (half-board stay), whether it is in the restaurant or in the room, even though the water in the room is not drinkable. More generally we found the hotel not up to the standard of a 5 star hotel. You will find a lot of dust dust (inside and outside) and dead leaves everywhere. You will also find a lot of dirt in the pools as well as mold. Finally, and as you will read it from other feedbacks, the beach staff reserves most of the beach chairs for non-residents. On a Saturday I went to the beach at 8 am and all the chairs were booked. I had to complain to the beach manager that this was unacceptable and only then the staff freed up a spot for my family. On the positive: The hotel staff and restaurant staff was very friendly, most of them always with a smiling face. Also a solution was quickly proposed to the above listed issues. Their beach is clean and the beds are comfortable.