I'm a tour guide and stay away from home for almost half the year, in hotels. You won't see much criticism from me on online platforms. Nevertheless, this deserves a very negative criticism. I stayed at the Gambino Hotel Werksviertel for two days, April 19th and 20th (of 2023). As I was dealing with my guests who happened to be staying at another hotel, I got to my room late and wanted to sleep right away. I couldn't believe my eyes that an insect had actually run into my bed. But when I lifted the mattress, I actually saw it again and videotaped it. Gambino is a hotel chain that offers a free water and bottle of beer to their customers who opt-out to have housekeeping during their stay. The hotel is said to be cutting back on cleaning staff and passing the savings back to its customers in the form of free water and beer. What a great idea ha!? And the hygiene? ”Well it might not work perfectly; but at least you get your beer for free”... I don't know what you would think but for me I'd rather turn down a beer and water a day but make sure the room, where I live is properly cleaned. As you can imagine, being in the hospitality industry myself, I insisted on speaking to the manager on duty and there was neither a manager nor a supervisor present in the night shift, which was another surprise to me. However, the receptionist assured me that ”he e-mailed my contacts to the manager; so I should expect him to call me tomorrow”. When I asked to change my room, I received one right away. But even this second one, although (thank God) no insects were sighted, was not cleaned properly, either (and I claim this based on the hair and feathers found on the ground next to the baton, which I also photographed). While checking out, I asked the manager one more time and the receptionist told me ”the Manager was very busy but would certainly call.” As you can imagine, nobody called me the next day or ever. For me this hotel is a no-go; by the way, my agency booked me there (meaning I didn't pay a cent to stay; and even then, I wouldn't ever stay here, again). Yet, you would pay money to stay here; I would humbly suggest that you reconsidered.
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