Teen accidentally left a small expensive item (electronic device) in our room. After inquiring, it was found and held so our local family member could pick it up. We were very grateful.
나는 라마다에 머무르는 것을 정말로 즐겼습니다. 매우 깨끗하고 편안한 침대! 냉장고, 전자 레인지 및 커피 메이커 1 개를 갖추고있었습니다. 아침 식사는 좋은 옵션과 좋은 커피를 가지고있었습니다. 나는 2 일간의 테스트를 위해 도시에 있었고 위치는 모든 것에 가깝습니다. 카운터 직원은 정중하고 즐거웠습니다. 나는 보통 호텔에 머무르는 것을 망설이지 만 Air B & B에 즐겁게 놀랐습니다.
Everything was good from check in to I got in my room from a movie date went to climb in bed it was hair all in the bed. I just shook sheets off laid down n felt like something was biting me I can't say it was bugs but I check the sheets thoroughly n can tell the housekeepers didn't change the sheets. I went to front desk at 230am to get a new set n change the set no problem afterwards. But as a manager n working for a hampton inn they policy is if hair found in a clean room the guest get the money bsck.
놀랍게도 침대 시트에 약간의 얼룩이 있었고 베개에서 냄새가 났고 방에서 특이한 냄새가났습니다. 우리는이 호텔이 Texas A&M 대학 캠퍼스와 매우 가깝다고 생각하여이 호텔을 예약했지만 비슷한 가격 또는 더 나은 가격으로 훨씬 깨끗한 호텔을 찾을 수 있습니다. 또한, 나는 Trip.com을 통해 선불로 지불하고 체크 아웃 후 호텔에서도 같은 요금을 다시 청구했기 때문에 숙박에 대한 이중 요금에 대해 여전히 논쟁하고 있습니다. 신용 카드 명세서를 보지 않았다면 통과했을 것입니다. 호텔 직원은 매우 여유롭고 문제를 해결하고 싶지 않으며 마치 신경 쓰지 않는 것처럼 실수에 대해 사과하지 않았습니다. 죄송합니다. 다시는 이 호텔에 들어가지 않을 것입니다.
Probably will not return. I asked for extra pillows multiple times, they said that they didn’t had extra pillows . Then they said that the cleaning lady will give us some . Nope . Had to ask again. Hotel wasn’t fully booked btw. Ice machine does not work on the third floor. Smh .
I booked a room with jacuzzi tub. Tub was not working and was not offered any compensation. Breakfast was gone in 30 minutes and there seemed to be no rush to replace main items like eggs, milk for cereal, sausage, and waffle batter. No one bothered to say they were making efforts to get more for the 12 or so people standing around with nothing to eat. Poorly handled. Rooms themselves were fine, clean, and location was good.
The stay at Country Inn was good in general. However, we were really disappointed at their breakfast. Half of the breakfast items were out of stock both days. The first morning there were no biscuits, no sausage, no butter. The second day, there were no milk, no waffle mix, etc.
Also the quality of their towels is quite poor.
The staff at the reception when we checked in was nice and professional, but the one when we checked out could use some improvement on customer service skill.