Coastal10094275696
2024년 11월 3일
A revisit to this beautifully located hotel, was a little underwhelming. The location can’t be faulted on the shore of the mere with wonderful views and a good location just ten minutes walk into the village. So what was the issue? Well we had stayed here before and felt that it lacked the feel of a four star hotel anymore. All those little things that make a stay special when you spend that sort of money just weren’t there. The reception staff were barely welcoming and on departure didn’t even bother asking how our stay was. At dinner the staff were functional but again below par for what you would expect for such a hotel and when paying their high food prices, and seeing (as with many hotels since the pandemic) there were no table cloths, perhaps some attention should be made to the wooden surfaces of the tables. The breakfast staff were lovely and took time to engage with customers. What a difference. My only criticism of breakfast was that, although good quality, there wasn’t the range that I would expect in a four star hotel (and we have stayed in plenty). Nicole savoury options, no smoothies or even fresh fruit juice, no coffee machine to make an espresso (if that’s what you want) and it would be nice to decide how much maple syrup you want to drown your (very nice) pancakes in. Housekeeping kept the room clean and tidy, but barged in after we had checked in! And for some reason missed the used shampoo bottle that was on the floor under the sink when we arrived and was still there after two days (visible from the loo or bath it wasn’t ours so we left it there to see). Our room was large and comfortable with, though for some strange reason there was no mirror in the bedroom, and my wife would have liked a full length mirror to check before going out for dinner. It might have been nice to have some cushioning in the window area, a nice place to sit and enjoy the view. In the public areas the carpets seemed grubby and for some reason the housekeeping staff left their trolleys around and cupboard doors open all day. The Spa is nice though could do with the staff checking around the pool and wiping down the loungers every so often to make it more pleasant for guests arriving after others have left. It’s a shame. Last time we stayed we felt like we had had the four star hotel experience and Dinner was special, sadly this time the experience was much more average.
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