로열 스위트 제노아

Lovely welcome and information given when we arrived’ location near good restaurants;

Excellent and very informative staff. Very polite and willing to help in any of our questions.

The staff at this hotel make the hotel . They are helpful , courteous and nothing is too much trouble . Klea is exceptional and has great potential . This property was a mansion at some point and some of the original material used to build it still exist . Such as the marble staircase , the decorated high ceilings etc. My room was on the second level , facing the garden and fairly quiet at night . It was very spacious and painted a pale blue . The bathroom is spacious but does need attention and renovation . The small dining area is a pleasant area to enjoy breakfast and it’s the most extensive continental breakfast I have ever experienced . More than 4 different coffee machines and gluten free bread .It is also open all day and in the evenings . This could be a boutique hotel if it’s upgraded .

Not so great hotel We chose this hotel because it had a bath however this was too dirty to use. The room wasn't cleaned for the 3 days we were there so the bins weren't emptied and the towels not changed. Drinks were not replaced though we could get coffee downstairs and there was a water machine but no free bottles. Breakfast was poor, no morning rolls or croissants left by 10am. No spoons to eat cereal or eggs one morning and no staff to ask. The price was very low so we didn't expect amazing things but at the very least the bins could have been emptied. On a positive note the bed was comfortable.

Excellent staff. Clean! Good spot for our quick stop in Genoa.

It's an older but very charming place with a lot of character