Quality Hotel the Reef

We arrived at 14.20 and the room was ready for us. Still they demanded 100 DKK extra tp give us the key. Some kind of goodwill towards customers with an over-energetic 7 year old that just wants to get into his swimming trunks would be suitable. I travel for work all the time and i have never experienced this ever. Poor customer service.

We had a good stay at The Reef The staff was very kind and the spa was more then I expected. I will go there again

We love this place. It's perfect for the kids, and for what it is also very nice for adults. Rooms are OK. The hotel is not new, but clean and tidy. To issues: During the week, the reception bar is closed, and the restaurant is only open in the evenings. The only lunch option is the barmenu inside the water park. To get there you must go downstairs, through the dressing rooms/shower and up the stairs, and then you can order, and pick up your food at the bar. What is a bit weird is that the kitchen is the same as for the breakfast hall, and you can easily arrange a pickup point outside the water park there. We kindly asked in the reception if they could order for us so we could pick up outside there, or if it was possible to have someone bring our food to our table in the reception bar? No - you must go inside and order, and carry it through the dressing room /showers etc yourself was the first answer. I found this to be very strange and asked a second person in the reception. She took my point, and after some discussions with her colleagues they managed to fix it. I simple dont understand why the can make a system with a pick up point, they already have "beepers" for the food inside the waterpark, and it should be very easy to put some of these in the reception so you could order from there, or they could set up a terminal like any fast food restaurant have these days, and you could provide your cell number for the pick up message. No stress, and so much more convenient for everyone. Just a suggestion... P.S. And as a teadrinker I always find small coffecups to be very annoying when there is no teapots available for breakfast. They eventually found one, and I spent one teabag for 4 cups of tea. A bit more enviromentalfriendly, and better business for them I guess ... D.S.

The water in the main pools was rather cold (we have been here before). Also, it was freezing to get out of the water. A tropical water world like this should be at least warm enough not to freeze. The room was good, but the sofa bed was so squeeky. Impossible to sleep, so had to sleep on the floor, using the matress. The breakfast was rather plain, and the options were not many. Plus for pancakes and waffles. As for those with need of glutenfree food, the options were even poorer. There were some buns, they smelled of yeast, and did not taste any good. Nothing sweet for those who can’t have gluten. I also miss signs that told which allergenes the different food contained. I had to ask the staff whether there was gluten in the food or not, and they had to ask furter. I also missed signs that said that the toaster was only for glutenfree bread. The only sign there was in this allergy friendly corner said «allergy friendly breakfast». This is not good enough. People could easily make mistakes because of the lack of signs,which can result in people who have allergies becoming really ill or sick. The breakfast during the week-end was until 10.30, but the staff started removing the food 20 minutes early, and everything was cleaned by the time the breakfast should be done. People took plates with them to their room because they found it unpleasant to sit around when the staff were cleaning all over.

We had a Christmas brake at the reef, and it was amazing. Sitting in the outdoor hottub in freezing Christmas weather was perfect, the service was flawlees, and their personal the kindess, everyone should treat Them selvf with a getaway at the reef

Nice rooms, kid love the bath but the breakfast was a total disaster. no fried eggs, bacon was small tiny diced bits of something, limited selection of vegetables, cheese and cold cut to have on the morning sandwiches. limited type of bread. The selection of "Danish" were gone and now it was just a semidried cinnamon-roll and nothing more. Juice mixed with to much water and only apple and orange to choose from. (seems like they have decided to change the whole setup of breakfast to the worse, i hope they come to their senses and take a step back to what it used to be) Breakfast at "the reef" was something to look forward to but now it is just a sad excuse for a breakfast. This year they added American waffles but they were totally tasteless.