Mixed review. The rooms are large, the location excellent for many activities in town. Breakfast is adequate, although coffee and juice have to be asked for, which rather limits how much you have. The woman handling this speaks very little English, but that’s not a problem further just getting breakfast. After you check in, you won’t see anyone who does speak English. The hosts do provide a phone and email, although mixed results on the latter. The Amenities list “wine and champagne,” and, since we think of amenities as free, you might think they are simply offered. We saw where you could buy them. But the things you really need to know for making the right choice for yourself are these. The “free wi-fi” mostly doesn’t work. When I asked about it (via email) I got a totally BS answer about “there are various wi-fi connections around the building and if you are having a problem you are trying to connect to the wrong one.” I say “BS” because it is. We weren’t “moving around the building.” We were sitting in the same chair or on the bed, using the only wi-fi we were told about it that showed up on our devices. Our cell signal was fair, so not having wi-fi wasn’t a killer, but if you’re counting on WiFi, this is a bad fit further you. And we were just doing basic email and web surfing—I’m not talking about streaming videos or data heavy stuff. You may get on WiFi, but it is off more than it’s on. The other critical piece of info is that there is no lift/elevator. They don’t mention this on the description, but if you dig, you’ll find they describe themselves as “second floor.” Beware Americans—in Europe the ground level floor is ZERO, so “2nd floor” there is what you’ll call 3rd floor. Except in Florence, when some “city code” or “tradition” (I was fuzzy on the story, which was told in a cheerful, “See, we aren’t lying” tone) so that the ground floor can be double high. Bottom line is you’ll go up FOUR long floors to get to you room. Depending on your condition or luggage, that can be a lot (no, no offer of help for luggage). After a long day of site seeing (and plenty of stairs) going up four more flights is a bummer. We found ourselves not wanting to go out again once we made it to the room, so forget changing clothes, freshening up, and going out again. Since early dinners are limited, (many restaurants close between 2ish and 6 or even 7), you may find yourself doing afternoon takeout and eating in. Again, it’s a large and nice room in a great location. If we didn’t feel deceived about the floors, we would feel better about it (but if we had realized it was four flights up, we would have picked something else.)
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