베스트 웨스턴 세인트 루이스 페어뷰 하이츠 후기

숙소 답변: Hi Phil M, Thank you so much for taking the time to share such a thorough and thoughtful review of your recent stay with us. We’re truly grateful for your kind words and happy to hear that, overall, you had a great experience! It’s wonderful to know that you found the hotel clean, comfortable, and up to the high-quality standards you’ve come to expect from well-known brands. Our commitment to providing excellent service and accommodations has remained just as strong if not stronger. We're so glad that stood out to you. We’re pleased to hear the hot water and shower pressure were up to par and that you appreciated the quality of our bathroom amenities especially the hand lotion! That subtle, long-lasting fragrance is a favorite among many of our guests, so we’re happy you enjoyed it as well. We do appreciate your feedback about the bathtub’s curved floor. Safety is always a top priority, and we’ll be sure to pass this concern along to our maintenance and renovation teams for further evaluation. Your comments are especially helpful as we continue making improvements. Regarding the indoor pool, we're sorry it wasn’t available during your visit but appreciate your understanding. As for the in-room amenities like a microwave and fridge, many of our room types do include them, so feel free to request one with those features for your next stay, we’ll do our best to accommodate. We’re also glad you found the breakfast decent, the bedside outlets convenient, and the Wi-Fi fast and reliable. These little touches can make all the difference when you're traveling, and it's great to know they contributed positively to your stay. Thank you again for your honest and detailed review, it’s guests like you who help us grow and improve. We look forward to welcoming you back soon and hope your next visit is even better!

숙소 답변: Dear 607tamikah, Thank you for taking the time to share your experience with us. First and foremost, I want to sincerely apologize that your stay did not meet expectations, especially during what should have been a smooth and enjoyable experience for your group. We take your concerns very seriously, particularly those involving cleanliness, maintenance, and safety. Please know that we are actively investigating the condition of the pool water and will ensure that proper signage and maintenance protocols are consistently followed to prevent any potential health or safety concerns. We are also reviewing the reports regarding room conditions, including stained linens, slow-draining fixtures, and television functionality. These are not the standards we strive to uphold, and I am genuinely sorry that your group encountered so many issues across multiple rooms. In the case of the overflowing toilet, our team should have responded swiftly and thoroughly. We’re currently addressing how that situation was handled and taking immediate steps to retrain staff where needed. As for the breakfast quality and bathroom amenities, we understand how important those details are in creating a comfortable and enjoyable stay. We are revisiting our breakfast service practices and replenishment procedures for in-room amenities to ensure they’re consistently meeting guest expectations. Our goal is always to provide a clean, comfortable, and welcoming environment for all guests. I deeply regret that we fell short in this instance, particularly for such a large group. Thank you again for bringing these matters to our attention.

숙소 답변: Dear karenpG4176FK, Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your visit and appreciate the opportunity to address your concerns. First, I want to acknowledge the issues you experienced with the night shift staff. We understand how important it is to have responsive and helpful service, especially when issues arise. I regret that we did not meet your expectations in this regard, and we will be reviewing our staffing protocols with the team to ensure a higher level of service in the future. The leak from the ice machine and the handling of the situation with towels is concerning, and we apologize for the disruption this caused. It is unacceptable that the situation was not properly addressed and that it affected your stay. We will be taking immediate steps to ensure our maintenance team is more proactive in resolving issues like this promptly, especially during overnight hours when our guests may be impacted. The condition of the elevator and the room’s cleanliness are also not up to our usual standards. I deeply apologize for the elevator button being taped together and for the mildew smell you encountered in your room. Additionally, the AC noise and quality of the towels you mentioned are certainly below the level of comfort we aim to provide. I have shared your feedback with both our maintenance and housekeeping teams so that we can ensure these issues are addressed for future guests. Lastly, I regret that you experienced overflowing trash cans in the lobby. This is certainly not the first impression we want to give our guests, and I will work with our team to ensure the lobby is properly maintained throughout the day, especially during busy periods. I want to assure you that we take your feedback very seriously, and we are actively working to make the necessary improvements. We greatly value your business and would love the opportunity to provide you with a more comfortable stay in the future.

숙소 답변: Dear D-Arkansas, Thank you for sharing your feedback with us. We are genuinely sorry to hear that your recent stay did not meet the standards you have come to expect from our brand. We truly appreciate your honesty, and we apologize for the inconvenience you encountered during your visit. First and foremost, I want to apologize for the lack of staff availability at the reception desk. It is unacceptable for guests to have to wait for assistance, and we will address this issue with our front desk team to ensure we have appropriate coverage at all times. Your time is valuable, and we want to make sure we are always ready to assist promptly. We also deeply regret the issues you experienced with the amenities in your room, including the missing soap and empty dispensers in the shower. This is not the standard we hold ourselves to, and I sincerely apologize for these oversights. We take cleanliness and room preparation seriously, and your feedback has been shared with our housekeeping team to address these concerns immediately. It is also concerning to hear about your breakfast experience. Our goal is to provide a satisfying and fresh breakfast for all of our guests, and it sounds like we fell short of this during your stay. We will address our breakfast procedures to ensure that the buffet is consistently replenished throughout the morning and that all items are served at the proper temperature. Additionally, I will make sure our team is aware of the importance of having the correct items, including butter, readily available. While we are glad to hear that you were able to get the soap you needed, I understand that this, along with the other issues, made your stay less enjoyable than it should have been. Please know that we take your comments seriously and will be making improvements based on your feedback. Once again, we apologize for the inconvenience you faced, and we appreciate you bringing these matters to our attention. We hope you will give us another opportunity to provide you with the quality service and experience you expect from us in the future.

숙소 답변: Hi rsmithr2025, Thank you for your kind words about our team! We take great pride in providing friendly and attentive service, and it’s wonderful to hear that our staff made such a positive impression on your stay. We’re glad that any minor hiccups you encountered, like the key and the Raisin Bran dispenser were promptly addressed. Our goal is to ensure every guest has a smooth and enjoyable experience, and it’s great to know we were able to resolve things quickly for you. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We’d love to welcome you back again soon!

숙소 답변: Dear 51wesf, Thank you for sharing your experience with us. We deeply appreciate your loyalty and are truly sorry that your recent stay at our Fairview Heights location did not meet the high standards you’ve come to expect. Please allow me to address the concerns you raised. First, I want to sincerely apologize for the issues with your reservation and room assignment. Receiving a different room than the one you reserved is both frustrating and inconvenient, and I’m sorry for the disruption this caused to your family’s stay. Additionally, hearing that another guest faced challenges with their reservation is concerning, and I will personally ensure our front desk team reviews procedures to prevent such mismanagement in the future. The lack of towels and shower amenities in your room, compounded by the night manager’s inability to resolve the issue promptly, is simply unacceptable. These are basic essentials that should never be overlooked, and I’m truly sorry that this negatively impacted your stay. Please know that we are addressing these lapses with both our housekeeping and management teams to ensure better preparedness and responsiveness moving forward. I completely understand your disappointment, especially given your positive experiences. It’s disheartening to know that we let you and your family down, and I want to assure you that your feedback is being taken seriously. Our goal is to provide each guest with a comfortable and seamless stay, and I regret that we failed to deliver that for you. We would greatly appreciate the opportunity to regain your trust and welcome you back for a much better experience in the future. We hope you’ll consider giving us another chance to restore your confidence.

숙소 답변: Dear 955beckia, Thank you for taking the time to share your recent experience with us. I want to sincerely apologize for the numerous issues you encountered during your stay. Your feedback is invaluable to us, as it highlights areas where we fell short and gives us the opportunity to make improvements. First, I’m sorry for the condition of your room upon arrival, including the missing TV remote, cleanliness concerns, and unpleasant odor. We strive to provide clean and fresh accommodations for every guest, and it’s clear we did not meet those expectations during your stay. Please know that we are addressing this with our housekeeping team to ensure a thorough review and improvement of our cleaning procedures. The issues with the bathroom, including empty soap and shampoo dispensers, a tub that wouldn’t drain, and the lack of essential items like washcloths and a toilet paper holder, are unacceptable and not reflective of the standards we aim to uphold. These amenities are fundamental to ensuring guest comfort, and I regret that you had to deal with such inconveniences. I have shared your concerns with our maintenance and housekeeping teams to ensure these specific issues are resolved immediately and to prevent similar occurrences for future guests. We understand that a smooth and enjoyable experience is critical to earning your trust, and I am deeply sorry that we fell short during your visit. I completely understand your decision not to return based on this experience, but I would like to assure you that we take your feedback seriously and are actively making changes to address these concerns. We would greatly appreciate the chance to regain your trust and provide a much better experience should you ever decide to give us another try in the future. Thank you again for your honest feedback. It helps us grow and improve to better serve our guests.