위시 포즈 두 이과쿠 리조트 후기

This is an interesting review to write. For starters, the staff were absolutely wonderful. They were friendly and kind, and did their best to make our stay the best it could be. This was one of the elements that could have warranted an excellent rating. The food at the main restaurant (the buffet) is where things get tricky and are the cause of the review title. Our first three nights (Sun-Tue), the dinner was excellent. There food was of high quality, there was nice variety in the main and side dishes, and the presentation of the food in a buffet setting was excellent. Despite some initial concern about pre-paying to dine at this restaurant all week, we were very pleased. Then, things changed... This resort was hosting an event (a poker tournament) and once that started on Wednesday, everything went from excellent (5) to average (3) at best. While the food was still OK, the quality dropped significantly and the variety went away completely (can you say white rice, brown rice, and beans for the sides every night). They eliminated the steak station and pizza station that had been there the first three nights and instead offered a very boring and mediocre pasta station. The presentation also went to crap. The buffet now appeared like a cafeteria. Gone were the nice serving pieces and china, replaced by the standard metal food warmers with hinged lids. After two nights of this mediocrity, we voiced our concerns to the staff. The answer... The event only paid for lower level (quality) of food, so that's what the resort guests had to endure as well. In short, we were being punished with a lesser quality dining experience because they were hosting an event and the event took priority over their resort hotel guests. As you might imagine, we were displeased. We voiced this displeasure all the way up the management chain. Again, the people were very kind and apologetic about the circumstances and acknowledged that the quality and variety of dining had diminished since our arrival. While this would not change due to the event they were hosting, they did offer a consolation of allowing us to dine without any additional charge for one night at their a la cart restaurant "The Grill." This was primarily made to happen by the maitre d, Carlos. Carlos was outstanding! He is the one who truly recognized the importance of not only the lesser food quality and variety, but also the diminished dining experience due to the poor presentation from Wednesday on. It was Carlos who ensured we had a truly wonderful meal on our final night there at The Grill. (Our server Victor was also delightful.) In summary, this could have been a 5 or could have dropped all the way to a 3 due to the dramatic change midway through our stay. We kept it at a 4 (Very Good) due to the staff and their efforts to make our stay as good as possible. We would return if there is no event scheduled during our stay, but knowing what we do now, we would ask about any event