이코스 안달루시아 - 올 인클루시브(Ikos Andalusia)

Amazing family friendly 5 star hotel. Stayed here with out 2 & 5 year old in July for 2 weeks, pool temps were perfectly heated. My oldest enjoyed the swimming lessons provided in the main pool. Drinks/ food service around the pool were quick and tasty. Food in all restaurants was AMAZING we usually ordered 3 courses and anything extra if we wanted we ate in the restaurants almost every night, buffet maybe once or twice. Children well catered for just ask and they’ll provide anything thats not even on the menu. We didnt use the kids club/ creche so cant comment but my girls loved the entertainment on the night especially the disney show which is late but is worth keeping them up for. We stayed in a private garden suite and it was perfect for our family. Didnt hire the tesla or use the busses provided to other towns. Whats app service was great. Service from staff amazing. I would 100% recommend this hotel for families with young children and would most certainly return. Thanks Ikos for an amazing stay!

We have just returned from Ikos Andalucia. I will start at the beginning. When we arrived a little after six in the evening, we were received very poorly. Virtually nothing was explained and we didn't know where to go at all. We had to figure everything out for ourselves. The first evening we had dinner at Beach Club. There was absolutely nothing to complain about here and we enjoyed our first evening. Furthermore, we went to the bar for a while. The main bar is rather small considering the number of people in the bar. The cocktails are not special and are very sweet and no quality fresh produce used at all. Arrived at the room: no warm welcome with a bottle and a snack. Totally nothing in the room. Very sad for a hotel 5 star deluxe. Also never experienced before. Our room was very small. We had a superior seaview. We had room 1313. We had absolutely no place to put our suitcase. There were also dirty chairs (photos can be supplied), stubborn spots on the terrace and a place to put something was completely stained with big black streaks. There was also a very pungent sewer smell in the room during our stay and a very dull mouldy smell in the shower. Dissatisfaction was reported to you as early as the beginning of the stay but all you offered us was 1 night in a higher room type: the last night when we had to pack our bags. We were completely ignored. Further, I had asked to get cola zero deca and Nespresso deca in the room for health reasons, but after 1 day, this was not spontaneously delivered to the room. Furthermore, we never received large bath towels during our 6-day stay and I had to ask for flannels to be brought to the room daily. Regarding reservations in the a-la-carte restaurants, I would like to point out that it is not normal that you absolutely cannot deviate from the original reservations. Result: ended up in the buffet restaurant almost all evenings due to absolutely no flexibility from the hotel. Furthermore, the entertainment and evening entertainment was below par for a hotel of such a category. Entertainment like White Night below par. Experienced White Night earlier this year at Ikos Olivia and there they did pay due attention to the event and it was a really fun experience for the whole family. The last afternoon went to eat at Fresco. I had a sole with fries there. A Mac Donalds menu looks more appetising. Again, photos can be supplied. Requested certain wine on the wine list and no longer available. Then a hot bottle of wine was offered as an alternative. Furthermore, I would like to raise the issue of the beach. This is totally unacceptable for a 5-star hotel. Absolutely nothing has been done about the state of the beach. As a final point, I would like to let you know that all the info on the app is out of date. Furthermore, I got a very harsh impression that these were the last days. Staff who were no longer friendly, wines that ran out,.... This morning at the hotel, at 8.30 am we could not get into our room as our

2nd time been here .was there last September. Amazing place, exceptional staff in particular josh(right adult pool), Alicia(anaya restaurant) dimitris (fresco restaurant) and antonia(oliva restaurant) .ultra efficient set up, staff can't do enough and are so polite and obliging, rooms and beds so comfortable ,great fitness choices. Can't fault it .will definitely be going back again

Fantastic resort very attentive and hardworking staff everywhere especially Sylvia on deluxe breakfast cover who was outstanding. A huge thanks to Dennis and Marinos who went out of their way to make our holiday very special indeed and we will definitely be returning to Ikos again.

Stayed at Ikos with our family (with a 14month old) and it was perfect from the minute we landed at the airport. The transfer was waiting for us with the most pleasant driver ever. And when we arrived at the hotel the staff was already waiting for us with big smiles on their faces! The room was super clean, everyone (and I really do mean everyone - from housekeepers to managers) were super friendly and made us feel welcomed every second of our stay. The hotel is full of families with small children like ours so the high chairs and kids menues are everywhere you look and we didn’t feel bad or judged if our little one was a bit fussy at times. We even got a free Tesla for a day so we got to explore the beautiful Marbella and Estepona on our own. Really the best vacation a family could ask for and I know we will be back soon!

Wonderful location, facilities and staff! Took family and it was our third visit. We were back because of the high quality delicious food in the restaurants, the staff who really can’t do enough for you and the incredible setting. We were made to feel relaxed, looked after and our relatives were taken aback by the high standards of everything. The staff are so kind, helpful and the real selling point of this hotel. Everywhere is clean, well kept and the gardens as always stunning in colour and planting. Pools clean, rooms immaculate. We will be back.

We have just arrived home from a 7 night stay here and we had a fabulous family holiday with our 11 month old. We stayed in a deluxe one bedroom suite which was lovely, we love staying deluxe to utilise the benefits. Food was excellent, drinks great and all pool areas are fabulous. Special thanks to Dennis for ensuring our stay was perfect. Dora, being on hand for service by the deluxe pool. Flor from deluxe team for assisting us with requests. Sandra was fabulous in the spa. The team made a huge fuss of our baby, who throughly enjoyed the attention and the holiday, she didn’t want to leave! I would recommend ikos hotels to couples and families, there’s something for everyone! Thank you and see you next time.

We had best time in Ikos Andalusia with our 2 small kids :) resort is very well prepared for little ones. We’ve been deluxe guests and we loved it. Our deluxe concierge Dionisis was very professional and made holiday stress free :) we travel a lot and always choose best hotels in the world (one&only, st regis, four seasons, ritz carlton etc.) and Ikos Andalusia is top of the top

I visited Ikos Andalusia with my husband and three year old daughter. The Heroes Club were friendly and helped my daughter settle. My daughter really enjoyed the splash park and playground. I liked the variety of food and bar options. The staff at the restaurants and around the resort in general were also very helpful. I was a bit nervous going in mid October but the weather was good most days. I loved the design of the room and resort and how walkable the resort was. I definitely would recommend Ikos Andalusia.