Domes Aulus Elounda All-Inclusive Resort, Curio Collection by Hilton

I would like to express my sincerest appreciation for the outstanding service provided by Nino the lifeguard during my stay. His exceptional kindness and professionalism were truly remarkable. Nino’s diligent work ethic and attentive supervision at the pool area made a significant difference in ensuring a pleasant experience for the guests. I believe that recognizing and promoting such outstanding staff members like Nino will further enhance the reputation and quality of service at the hotel. Thank you for considering my feedback.”

Views for miles! Loved the location of the Hotel. Service was incredible. Everyone was so welcoming and friendly. Food was excellent and plentiful. Good choices even in the buffet restaurant. Good a**osphere on DJ night with everyone up dancing. Overall an excellent stay.

Following my recent disapointed reveiw of the food at the Domes Aulus being unable to edit my previous post I have found a picture of the lovely processed hamburger my partner was given in which you can judge if this is acceptable for any human consumption.

We recently spent a few magical days at Domes Aulūs Elounda and I want to share our incredible experience with you. From the moment we arrived, we felt like we were at home. The hospitality was unmatched, with the manager George and the reception team treating us like family.I must say that the Domes Aulūs Elounda team is the best I have ever encountered at a hotel. The resort itself is beautiful, built on a hillside overlooking the Cretan Sea. There is only one small drawback: the hotel did not have a wide variety of activities. However, this did not stop us from having a great time.

We organised private transfers from Heraklion which takes about 1 hour and cost €78 each way, I recommend this over the coach transfers as I spoke to several others who said it took over 2 hours on a packed coach. Upon arrival at the hotel we were met by extremely welcoming staff and due to arriving late afternoon they got us straight into the restaurant for some food before the afternoon snack bar closed to ensure we had been fed before checking in. Once we had checked in we were taken up to the room in a buggy (room 607) to the cool living section around the middle of the resort. We had booked the zen suite with private pool in cool living and the first impressions were WOW! The view from our room was nothing short of breathtaking and we had a panoramic view of the sunrise which was also incredible. We had asked when booking to have an open top room for more sunlight but had been given one undercover, while in the peak summer I get this would be preferable, at this early stage of the season it’s not ideal as we lost the sun after 9.25am in the morning and it defeated the object of having a room with a pool where you can’t sunbathe. I raise the concern and half way through our stay they managed to get us a room with an open top and this made so much difference getting the sun until gone 1pm meaning we could enjoy sunbathing in private. The second room however had a broken pool pump and it was already dirty and by the 3rd day I had asked 3 times for maintenance to come and fix the pool which eventually was done the afternoon before we went home meaning we have not been able to use it as my wife is pregnant and we didn’t want to risk using the pool due to how dirty it had got. It shouldn’t have taken 2 days for that to be fixed in a 5 star resort, when you pay the extra to have a pool and you can’t use it, it’s very disappointing. The rooms also felt like they just were not maintained to a high enough standard. Bolts missing from a deckchair, sink in the toilet was leaking underneath, lights in the room not working and flickering, damaged furniture and marked walls. It needed a really big amount of TLC to bring it up to standard for the money you pay. Another negative is the evenings and the “entertainment” and a**osphere. The main bar downstairs there just wasn’t any to put it politely, it felt very disconnected and just awkward in the evenings, they didn’t have areas like the bar in the amphitheatre open which would have lovely in the evening, we were all in the inside bar downstairs that felt more like a hotel lobby than a nice place to sit in the evening. While a lot of my review sounds negative you might be wondering why I still gave it 4 stars? The reality is the views are quite simply stunning from both our room and the cool living pool/ bar at the top of the resort. The staff are so helpful and accommodating and couldn’t help enough during our stay. The food on the whole was extremely good with only a few meals feeling a b

What a fabulous Hotel in the most stunning location. Views are stunning. I was lucky to have a view of Spinalonga from my room. The staff here cannot do enough for you. Always so welcoming and friendly. I had a relaxing massage in the spa which was incredible. Overall an amazing holiday

This is an exceptional 5 star hotel, the rooms and arrival check in were fantastic, wonderful view of Elounda from anywhere around and in the property. Food was authentic, delicious and of great quality, excellent spa and indoor pool, brilliant staff, lovely walks around the area of Elounda.

Our stay at Domes Aulus Elounda began amidst unfavorable weather conditions, yet the hospitality we received from the staff surpassed all expectations. From George, the Rooms Division Manager, always wearing a smile and ready to resolve any issue, to the reception team, despite their heavy workload, being eager to assist, and the team at the golf cars, to Andreas at the bar and Christina at Levante, it was an unforgettable experience! However, there were some drawbacks such as the poor quality of food at Island, the reservation system glitches, and the cleanliness issues in the Levante area that need attention.

This is a beautiful hotel but run very badly. 2 hour transfer from airport Room on such a steep hill you can only access if you can get a lift up there - good luck with that one! Don't bother booking cool living as we were told everyone was getting an upgrade! Don't expect your room to be like you imagine and dont expect to receive water in your room after the first night if you do order room service dirty plates will be left outside you room for at least 2 days. Try to avoid the 7th floor as you might be awaken earlier then you expected with the fire alarm going off and no one caring because it is a issue they need a part for and will fix when they can - It happened twice when we were there ! God knows what would have happened if there was a real fire! Book you dinner reservations as far in advance as you can or it will be fully booked and you will have to eat in the Island restaurant! - The breakfast is self service but that does not mean the restaurant manager will move you to another table whilst you are getting your food ! On the subject of this restaurant manager who runs the Cool Living restaurant at the top of the hill make sure you arrive within 15 minutes of your booking or someone else will take you table and I would recommend you check you timings too! We booked for 7.30 but was told we booked in for 7.00pm! I was so glad to leave although I was more stressed then when I arrived. Lots of guests were all saying the same thing On a positive note if you do go and are sunbathing in the cool living section check out Nino the lifeguard - he was the nicest member of staff and new how to treat guests