더 벨렘 레지던스

Location is amazing with short walks to metro and old town/restaurants. However, the concierge staff didn't know how to get into our apartment tower, walking us back and forth to find a door that his card would open. Then he didn't leave us with door cards: had to go back to the desk to ask for those, which couldn't be done. Told they'd be dropped to us, which didn't happen. Asked again the next morning to get them. Also, had a kitchen but next to no cooking gear. Had to ask for the basics of pots, pans, spoons, etc to be brought to us. Which didn't happen, had to go to the front desk myself to get them delivered so we could cook dinner. Lastly, at check-out, asked for a final print-out so I could claim the expenses. Desk guy couldn't figure out how to print it, so I asked for it to be emailed, and he didn't know how to do that either. He had to take a task to get the boss to do it the next day. The underwhelming service wasn't a once off. For the 5-star price I expected better.