"나는 Manx 그랑프리 동안 친구와 함께 Kings House를 방문했고 우리 호텔 숙박에 더 행복할 수 없었습니다. 호텔을 소유한 가족은 매우 친절했고 우리가 도착하자마자 환영받는 느낌을 주었습니다(리버풀에서 늦은 페리를 타서 자정경이었습니다). 호텔의 위치는 훌륭하고 훌륭한 펍 옆에 편리하게 위치해 있습니다. 나는 절대적으로 다시 여기에 머물 것이고 모든 사람에게 여기를 추천 할 것입니다. 멋진 숙박 주셔서 감사합니다"

"좋은!"

"Real let down took 3 room moves to find a room that was fit for occupation"

"I extended my stay as my flight was delayed stay there good and very helpful"

"Very disappointing and misleading. My unfortunate experience is almost identical to Lois C’s September 2022. For many years I wanted to see the Manx Grand Prix on the IOM and coming from Australia this was going to be a major event for me. So after much research on the web I booked accommodation at Arrandale House Hotel on the IOM through Lauren and paid a deposit of £495 in November 2019 for 25-31 August 2020. Covid put an end to that , international travel was finished and the MGP was also finished for two years. As it was beyond my control I sought a refund of my deposit in May 2020, this wasn’t forthcoming and after a number of emails I was offered a 50% discount on my next booking given by Rose and described as “a gesture of goodwill “ , this I thought was better than nothing but of course it meant I had to rebook at Arrandale. In 2022 people were travelling again, so in February 2023 I naively rebooked Arrandale House to use my 50% credit so I could continue with my hope to witness the MANX GRAND PRIX in August. After explaining to the receptionist ( Scott) I had a credit that could be verified by the emails , he didn’t want to know about it or wish to follow this up. So again I naively paid the full deposit thinking that I would sort this small problem out when I got there in person with the email proofs in black and white on paper. They also wanted payment in full before I arrived, another red flag! When I finally met Scott, he was ever so pleasant but was simply dismissive of my claims and said that it was too long ago and that was that! Covid cost everyone, people lost wages , jobs , businesses, and sadly many lost their lives, Arrandale didn’t seem to lose anything at least from me , they got my initial deposit and then another accommodation fee , having promised in writing something different. I naively believed this. Accommodation report, the good and not so good ! The Good The position is very good. The unit was recently painted. The floor coverings were also new. The Not So Good All the fittings, taps and the like were well past their use by date. We booked two bedrooms and got one bedroom, with a sofa bed in the living room. The kitchen couldn’t fit the table, so it was in the living room, which was now a bed room. The kitchen utensils seemed to have come from a car boot sale . All old, in poor condition, and not matching. The kitchen floor had a one inch “ bounce”. The TV didn’t work as it wasn’t connected to the aerial ( now in a “ bedroom “ anyway ). We spent 5 weeks travelling around the UK and had a wonderful time and stayed at some great places , l have to say this definitely wasn’t one of them. "

"놀라운 전망을 갖춘 아름다운 호텔 바로 앞에 있습니다. 호텔은 흠 잡을 데없이 깨끗하고 매우 조용하며 가족에게 적합합니다. 방과 정문은 열쇠가 없고 문제가 되지 않는 코드로 운영됩니다. 외출하기 전에 전화로 환영 편지를 찍으십시오. 확실히 다시 머물 것입니다! 호텔 자체에는 레스토랑이나 바가 없지만 식사(아침 식사 포함)를 위한 멋진 장소가 옆에 있습니다. 우리는 당신이 방으로 다시 청구할 수 있다고 들었지만 우리는 우리가 갔을 때 지불하기로 결정했습니다."

"좋은 위치와 깨끗한 객실"

"I have stayed in many Premier Inns, but the Douglas (Isle of Man) branch has completely tarnished the brand for me. What should have been a relaxing final holiday turned into a nightmare that left me literally shaking with anger. The Management and Staff Culture Service here is transactional at best and hostile at worst. Upon arrival, we were ignored for 10 minutes by the Assistant Manager, Gemma, who didn't offer a single apology for the wait. Later, when I tried to address issues with the General Manager, John, I was treated like a "naughty child." He refused to speak to me unless I sat down in a patronising manner. Worse still is the culture of dishonesty. Several staff members (Paul and Nathan) corroborated a lie that I had refused to give my name, which never happened. To find out management is backing false statements about guests is terrifying. The hotel’s faulty equipment has cost me significant money. An in-room coffee machine leaked overnight, destroying a textbook and causing terminal water damage to my Nintendo Switch Joy-Cons. The General Manager dismissed this damage because he couldn't "see" the internal oxidation of the electronics on the spot. Do not waste £10.99 on the breakfast. On multiple days there was no orange or apple juice and no eggs. The beans were crusty and dry, and the salt shakers were filthy. When we pointed out the coffee machine was broken on the final day, a staff member (Tracy) became aggressive and refused a refund despite us not having even sat down to eat yet. As a final note, the CCTV monitor at reception is positioned so that the screen is clearly visible to customers, which feels like a significant privacy and security lapse. The only saving grace was a staff member named Millie, who was genuinely helpful. However, one person cannot save a hotel run with such a lack of integrity. I will be making alternative arrangements in future. Stay elsewhere."

"훌륭한 호텔, 깨끗한 객실, 친절한 직원, 훌륭한 위치, 적극 권장"