Premier Inn Douglas, Isle of Man

Nice room near the center. They only cleen when you specifically asc them to - Didn't bother us

absolute waste of money don't bother i would say, you pay extra for a premier plus room and there's nothing plus about it , cheap nasty mattress with a cheap mattress topper attached to it ( done on the cheap) not the comfort and quality you would expect for the money paid to stay .. not only that the mini fridge you suppose to have complimentary bottles of water ( nothing and apparently they have ran out ) then instead of apologising get shouted what room number you in and will try and find water in the restaurant for you ,when spoke to reception all i got was yea we've ran out ( disgusting customer care) , and so called sweet treats all there is is 2 tiny chocolates ( laughable) and on further inspection of the room where you would expect a walk in shower but no just a over the bath shower , and paint peeling of the ceiling.. after then going to reception again about the room , oh we can probably move you to another room and there's nothing can do about the peeling paint.. never again and don't waste your money on a plus room , biggest waste of money going

We have stayed at many premier inns as this is always our first choice. This particular inn was not so great in some respects. The room was tidy as was the bathroom. The upstairs passageways had some litter amongst them which were not cleared away. ( we were there for 5 nights!) There was a broken electrical outlet that a child could have easily stuck a finger into. Th staff ranged from great and welcoming to rude and couldn't care less. We had three meals and could not fault the food or the way it was served. This was a tyme restaurant which we did find expensive ( mostly for the drinks though ) Once we got our bearings the place was easy to find although the car parks wre not so easy to sort out.

On the good side hotel is situated in the centre of Douglas. It was generally clean although the carpets were a little worn. Staff seemed friendly and helpful and booking in was easy. On the negative rooms were stuffy with a fixed closed window overlooking a nearby office block, which made sleeping uncomfortable, it also only had a shower over the bath which was difficult for us to access as we are both over 75. The room was clean except for the carpet which was a little shabby and the bed comfortable. Rooms are only cleaned on request, we were only there a couple of days so didn’t bother, however I did hear a couple complain that they had requested a room clean and it hadn't happened. We did not eat there. Drop off parking only. It’s the cheaper option to the main hotels and OK if you only want a bed for the night however for the reasons stated we wouldn’t stay here again.

What a brilliant stay, there was a group of 10. We stayed Friday-Monday. We ate in the restaurant 2 evenings and 3 breakfast. Nothing was too much trouble. I would like to say a huge thanks to Steve, Kenny,Tracey, & Georgia. Thank you so very much.

Convenient location. Mattresses need replacing, this was highlighted on last visit when we stayed in a different room. Only one towel for 2 people staying, again highlighted 9n last visit. Dirty laundry left in the corridors. Not to brand