"우리는 나쁜 경험을 했습니다. 우리는 우리에게 코드를 얻기 위해 오후 내내 기다려야했습니다! 방에 도착하기 위해. 늦은 휴일을 잃었습니다. 그리고 그들은 너무 조용했습니다. 지연에 대해 걱정하지도 않고 어떤 식 으로든 우리를 보상하지도 않았습니다. 그리고 무엇보다 최악은 우리가 나중에 같은 호텔로 돌아왔고 같은 일이 우리에게도 일어났다는 것입니다!! 우리는 그것이 다시 일어나지 않도록 전에 그들에게 연락했고 다시 일어났습니다. 놀라운! 그것에 대한 미안이나 보상 없이 다시 한 번. 우리는 결코 통과하지 않았습니다. 그들을 통과한 것은 우리뿐이 아니라 그들은 우편으로 일하며 응답하지 못하노라 호텔은 매우 편안하고 호텔은 매우 편안하며 객실은 매우 편안합니다. 직원들은 친절하고 세심합니다. 호텔은 매우 편안하고 매우 편안합니다."

"음, 음."

"우리는 이전에 아이들이 없는 커플로 Ritz Dorado를 방문했습니다. 우리는 그것을 너무 즐겼기 때문에 온 가족을 다시 데려오고 싶었습니다. 나는 커넥팅 룸을 요청하기 위해 사전에 호텔에 연락했고 그들은 커넥팅 룸을 보장했습니다. 우리는 East Beach의 622호와 623호에 있었고 위치는 완벽했습니다. 우리는 이전에 West Beach에 머물렀고 East Beach에 실망할까봐 걱정했습니다. 나는 전혀 실망하지 않았다. 나는 더 조용한 위치와 2 층에서의 전망을 즐겼습니다. 동쪽 해변과 서쪽 해변 모두 다른 프로를 가지고 있지만 둘 다 환상적입니다. 호텔에는 전용 해변에 방파제가 있어 매우 안전하고 수영할 수 있습니다(많은 푸에르토리코 해변에서는 그렇지 않습니다). 해변 서비스는 매우 세심합니다. 우리는 리조트의 모든 레스토랑을 시도했습니다. 코아가 가장 좋아했습니다. 리조트는 또한 골프 카트를 타고 호텔에 속하지 않은 도라도 비치 레스토랑으로 이동합니다. 워터파크는 성주간이라 주중에 문을 열었지만 보통 주말에만 문을 엽니다. 어린 아이들에게 인기가 있습니다. 테니스 코트, 피클볼, 보체 및 온 가족을 위한 모든 종류의 활동도 있습니다. 집사 팀은 환상적이었고 우리의 모든 요구가 충족되도록 했습니다. 전반적으로 놀라운 여행이며 이제 이것을 연례 가족 전통으로 만들 계획입니다."

"My husband and I were able to book 3 nights on property after our Ritz Carlton Yacht journey over the holidays. We were excited to experience the service that this resort is known for. Pre-arrival, I had worked with the concierge and guest experience team for dinner reservations (Positivo) and to assist with a San Juan city tour and transfer to the resort the day we left the yacht. The communication with the team in the months leading up to our arrival was great and they were very helpful in outlining our options for the tour, transportation, etc. When one arrives at the resort you truly feel like you're being taken into a private sanctuary (if not for the security protocols at the entrance alone!). The arrival area is beautiful, well orchestrated, and almost immediately you can see the crashing Atlantic behind the guest services builiding and the pool area. It is indeed gorgeous. My husband was not feeling well when we arrived and they did escalate our room to ensure we could get in ASAP. The room was not quite ready and so they offered to have us wait in Positivo with complimentary cocktails (since he wasn't feeling well I had to "endure" drinking both of them...) and within about 15 minutes the room was ready. I appreciated that quick turnaround and responsiveness. Our embajadors (i.e. Butlers) did reach out multiple times a day, morning and evening at a minimum, to check on us and to see if we needed anything including medicine for my husband. We appreciated this and they did respond well when asking for additional coffee in the room. On our last night, they did drop the ball as we had asked for the in-room welcome rum tastiing to be performed at 5 pm, prior to dinner, as we were not able to partake upon arrival due to my husband's situation. At 2 pm I was told absolutely, they would be to our room at 5 pm with the ingredients. At 5:15 I had to message asking for an update and finally at 5:30 we left the room and headed to dinner as planned. When I messaged the Embajador on duty, the response I received was a rather passive-aggressive "I'm sorry if this was an inconvenience". It's not that it was inconvenient, it's that the Embajador team dropped the ball and the communication was broken somewhere internally. We didn't ask for much and one of the only requests we had was not followed through on. In terms of meals and the onsite amenities, the quality is good and the meals were well prepared. We enjoyed Positive and the sushi and seafood. COA has a beautiful ambiance at sunset and we had a table right on the edge of the balcony overlooking the beach and waves. Overall, we were impressed but still left saying "we can mark this off the list" and do not need to return. While it's a beautiful property and you get what you pay for, which in this case it is indeed expensive, I do not like to feel as though I'm being nickle-and-dimed or being sold items at a premium just because they can. A great example is a bottle of champagn"