Club Wyndham Beach Street Cottages

씨 오츠 모텔

"We rented the Upper Apartment. Our family consisted of six adults and three teens. The Appt is advertised as: Sleeping 10. BdRm1 = Son and Wife, BdRm2 = Daughter and Husband, Bunk Bedrm3 = three teen girls. My wife and I took the sofa-bed in living area. The sofa bed had two long rods that supported flimsy matress --- and it sunk into U-shaped middle that tended to conjoin sleeping partners. My wife and I could not sleep in the fold-out, "sofa-bed," so we opted to simply lay on couch/chair. I went to desk and complained -- but to no avail. Management said things could be better, but....... After family returned from a nice week at beach I called to see if something could be done for next year. We liked the location but asked if couch could be replaced with one that would give some comfort. If so, we would try again. The Sea Oats Management ANSWER was quick: Management stated that they did not own the Appt but just rented it out. And that the Appt was not scheduled for any furniture upgrades, nor could/would they pursue my request. Hmmmm ???? Accordingly, this Place of potential 3-4 stars, just got demoted to two stars! Sea Oats has been a great Place for us over several years. But now we have doubts about management's approach to customer service. CAVEAT EMPTOR."

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