더 리츠칼튼 댈러스

Dallas Ritz-Carlton은 최고의 입지와 왕처럼 대하는 전문적인 직원으로 돋보입니다. 저는 코너 스위트로 업그레이드되었고, 양쪽에 창문이 있어서 굉장했습니다. 몇 가지 문서를 인쇄하는 데 도움이 필요했는데 직원들이 주저 없이 도와주었습니다. Dallas에 다시 가면 다시 여기 머물고 싶습니다.

아주 좋은 호텔

jr 스위트로 업그레이드 되었다는 소식을 듣고 기뻤습니다. 한 사람이 머물기에는 방이 너무 크고 하룻밤만 머물 예정이지만 업그레이드해 주셔서 감사합니다. 그런데 오래된 가구가 많이 있지만 모든 것이 깨끗하게 유지되었고 모든 것이 정돈되어 있습니다. 최고 수준입니다. 초콜릿으로 턴다운 서비스도 있습니다. 모든 직원이 친절하고 전문적입니다. 그들은 단순히 체크인만 해주는 것이 아니라, 귀하의 경험을 더 편안하게 만들기 위해 대화를 이어갑니다. 체크인할 때 물을 제공해 주셔서 감사합니다. Bonvoy 회원인 만큼 아침에 레스토랑에서 커플 페이스트리를 제공하기도 합니다. 아침에 회의에 서둘러 가는 데 도움이 되었습니다.

The bathroom vents were making loud noises, resembling an animal stuck inside. An engineer was called at 1 AM, but unfortunately, he locked the bathroom door with our belongings inside while working on it. Upon further inspection, we noticed that the other vents in the room were extremely dirty (see attached pictures). We requested an upgrade, but the new room despite being labeled a "villa” was nearly identical, just in a different building. This room also had a plumbing issue, producing an intermittent, loud whale-like sound. : The gym itself was great but seemed oversold. As a hotel guest, I was surprised to find that I couldn’t use the locker room, which is a first for me. Instead, there was only a small bathroom stall for changing, with no bench or space to place belongings. Several hotel staff members entered our room unannounced an hour before our checkout time, which was unsettling. That said, I appreciated that they accommodated a late checkout, extending it from 11 AM to noon. When I checked out, I requested for our four bags to be taken to the concierge area. However, this was not done, and we nearly missed our Uber to the airport. I have concerns regarding the hotel's maintenance, the hotels filthy filters, the lack of proper changing room facilities, and the communication surrounding luggage handling. These areas need improvement to enhance the guest experience.

The Ritz Dallas never disappoints a family staycation. The tenured staff at this property makes every effort to make sure the customer experience is first class. In addition, the club lounge experience is second to none. Our family rebooked and will countdown the days until our next stay.

Loud street noise. Room 75 degrees and took 9 hours to cool to 68 with hvac fan on max. Bed saggy and too soft, woke up with back pain. Sheets super dry. Booked $1k+ room with lounge access but never given lounge access. Would have talked with them but only one night. Food menu at bar and restaurant lack any healthy options and are very limited (5 choices for food at bar, 6 entrees at restaurant—no chicken or turkey or fish at either)