CYNTHIA
2024년 5월 17일
I was very disappointed in the Marriott brand with this hotel. Walking into the hotel, I could tell that the lobby area had been remodeled, in somewhat recent years. As I advanced through the hotel to my room on the 4th floor, I could tell the lobby was basically where the remodeling stopped. My room was a regular two queen room, quite dated, but clean.
I was okay with the room until I went to take a shower after returning quite late, about 1:00 am. I tried turning the shower on and for the life of me, I couldn’t get it to turn on. So I called the front desk. The man on duty stated that the shower had been installed about three days prior and the handle was likely just stiff. So I hung up with him and tried again to no avail. To avoid breaking the shower handle, I called the desk again, and the receptionist came to turn it on for me. After trying for a moment or so, he was also unable to turn on the shower, and he stated that only baths could be taken in that room, the shower head was only there “for show.” What! I told him that was not going to work for me, and requested another room. Because available rooms on the 4th floor was the same, I ended up moving to the 3rd floor. That room had a walk in shower, but just as dated, but clean enough. I requested some type of compensation for my inconvenience. Because I had already paid, they agreed to waive the parking fee and the cost of an onsite Starbucks coffee order. The staff was very nice, but no Marriott for me anytime soon.
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